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When i receive a fax it says it was received but does not print out the fax. I had replaced the both the cartridges and the alinment page came out fine but the screen keeps saying black cartridge missing. I have put it in several times and turned the machine off and on also. When i print activity reports it prints fine. why won't faxes print up?

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Unplug the machine and replug.

Are you using GENUINE HP cartridges?

Posted on Sep 01, 2008

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How do I clear the in use alarm on a canon mx340 printer?


The in use alarm appears to be related to fax reception and printing. There are some options below that you could try:-
Memory Reception If the machine receives a fax under one of the following conditions, it will not be able to print the received fax and will store it in its memory. The In Use/Memory lamp is lit and Received in memory is displayed on the LCD. When the problem is resolved as described, the fax stored in memory is printed automatically.
  • Ink has run out: Replace the FINE Cartridge.
    i_green_arrow.gifRoutine Maintenance
    i_note_e.gifNote
    • You can set the machine to forcibly print a received fax even if the ink has run out.
      However, part or all of the fax may not be printed since the ink has run out.
      Also, the contents of the fax will not be stored in memory.
      If the ink has already run out, we recommend that OFF be selected for Auto print in FAX user settings to store the received fax in memory and print the fax manually after replacing the FINE Cartridge. After you replace the FINE Cartridge and select ON for Auto print, the fax stored in memory will be printed automatically.
  • Paper has run out: Load the paper and press the OK button.
  • A different size of paper from that specified by Page size is loaded:
    Load the same size of paper as that specified by Page size, then press the OK button.
  • Page size is set to other than A4, 8.5"x11"(LTR), or Legal (or 8.5"x14"):
    Set Page size to A4, 8.5"x11"(LTR), or Legal (or 8.5"x14").
  • Media type is set to other than Plain paper:
    Set Media type to Plain paper.
  • You pressed the Stop button to cancel printing of a fax:
    Press the FAX button
Alternatively turn the printer off, open the devices and printers section of Control Panel, right click on your printer and select "see what's printing" and left click on this. A window will pop up which may or may not contain a list of documents. If it does these must be cancelled (Menu - Printer - Cancel all documents). Once all documents have gone from the list turn the printer on and try to print.
Other than the above suggestions I would need to know more about your OS and exact problem. Hope this helps.

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1 Answer

Brother MFC-9840 poor print quality.


Hello you can try and fix your problem using the steps suggested below. You may need to clean the corona wire

1. Lookat the corona wire on each toner cartridge. If a corona wire is dirty that maybe the reason that you receive black lines on the pages.Do you have trouble when you receive a fax? If that is the problem look what is cousing it below:
1 Ifyou receive black lines while receiving a fax, the cause of that problem may bedirt in the fax which is sending you the information to you. Advice your senderto clean its fax or to replace the toner cartridge with new.
I hope this can be of any help to you.

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1 Answer

NO PRINT ON RECEIVED FAXES just replaced with brand new cartridges. if we fax, they receive but we cannot ...we receive blank pages...do you know where we can obtain a manual?


- can you print on this MFP..? if not then you got a printer problem, toner, etc.
When they fax you -does your MFP pick up the line- you should notice this activity, if none then you got a phone line problem most likely

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2 Answers

My HP 6100 series all in one wants to align cartridge


This document explains the different results obtained when using or not using the Automatic Reduction (or Auto Reduction) Feature. The following issues usually result when the Automatic Reduction feature is not set correctly:
  • Faxes printing too small
  • Faxes printing on more than one page
  • A blank page ejecting between each printed fax page
This feature can be turned ON (the default) or OFF from the Advanced Fax Features menu. The two main purposes of the Auto Reduction feature
  • Fits a received fax page onto the paper size loaded in the paper tray and selected in the paper size setting of the Basic Fax Setup. For example; if letter size paper is loaded in the paper tray and selected in the fax settings and a legal size document is received, each page will be reduced and printed on one letter sized paper.
  • Allows the addition of the fax header margin at the top of every printed fax without extending the fax onto another page. The fax header is printed at the top of every fax received with identifying information about the fax sender. Since this increases the overall page length, the page must be reduced to fit onto one page. Auto reduction slightly shrinks the fax as it is received so the entire page will print on one piece of paper even though a top margin is allowed for the fax header.

Jun 16, 2009 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Fax not receiving


if there are "empty toner"
the printer not print received fax until cartridge replacement.

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1 Answer

Fax will not print after installation of new cartridge


Look at your NEW print cartridge again, very carefully. I'll bet there's another piece of tape on the bottom of it. That's what happened to me.

Dec 03, 2008 | Sharp UX B700 Plain Paper Inkjet Fax

1 Answer

I Need to Print


Sadly in a word, 'No'.

Here is the exact answer from Brother:

Your Brother machine is designed to stop ALL printing operations
(printing from the pc, printing received faxes and printing copies or reports) when any of the ink cartridges are empty. This is to ensure the life of the print head and maintain premium print quality. If the unit were to continue printing, print jobs and cleaning cycles would suction air from the dry cartridge and damage the printhead. Even if you print in black only or change the print settings to MONO or GRAYSCALE to avoid printing in color, the programmed cleaning cycles would still suction the dry cartridge, because they are programmed to clean ALL the ink nozzles.

The only way to continue printing is to replace the empty ink cartridge or cartridges.

While memory is available, black and white faxes will continue to be received into memory. If a color fax is being received, the Brother machines HANDSHAKE will request the fax be sent as black and white fax.

All faxes received into memory will automatically print once the ink cartridge is replaced.

NOTE: Brother strongly recommends that customers do not use generic ink or refill their Brother ink cartridges. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any problem that was caused by the use of unauthorized third party ink and/or cartridges.

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1 Answer

My fax machine 'prints' out a blank page when I receive a fax. No hint of any ink, yet when I test my ink cartridge it tests as full.


The ink may be dried out inside the cartridge. Try cleaning the brass parts of the cartridge with SOAPY WATER or replace the cartdridge.

Nov 19, 2008 | HP Office Equipment & Supplies

2 Answers

Cannot receive faxes or do copies


If you still have your old cartridge reinstall it that will tell you if it is the cartridge or not. If you still have the problem,it could be the encoder.

Oct 23, 2007 | Office Equipment & Supplies

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