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I have a Proheat 2X and had the same problem. I don't know if this will work with your unit... but I tried the Water Rinse setting and found water came out and was suctioned properly, but on the Light Clean, Normal Clean, and Heavy Traffic settings, the unit failed to do anything. Problem may be with leaving the soap dispenser in-place, which might scum up the tubing.
SO, an alternative to throwing out my unit and buying something else was to put one capful of the Bissell soap in the water resevoir and keep the unit on Water Rinse. IT WORKS BEAUTIFULLY NOW. Don't know if this will help, but at least I didn't have to buy a new unit. Rinse everything after using and there's been no problem.
http://geeksquad.fixya.com/ThreadView.aspx?prdid=618960&thid=565019 Bissell ProHeat 2X shampoo carpet cleaner Posted by boomerboo on May 02, 2008 I don't have the instruction for this machine; if you could help me with were to put the water and cleaning solution and how much. Thank you, Sharon my email address is firstname.lastname@example.org Comment by boomerboo, posted on May 02, 2008 I need direction on how to use the shampoo carpet cleaner Hello, I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. Bissell 9500 ProHeat 2X Clean Shot Upright. The best place to get the owner’s manual for the Bissell is to check the Bissell website or to call the Bissell factory or manufacturer and give them the Model # of your unit and they will mail you out one. Always use genuine Bissell products made for the model that you have for best results. So check with your local factory authorized vac dealer that carries and services Bissell. I will give you the Bissell factory phone # listed below for further questions. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions. http://www.bissell.com/Customer Service1-800-237-7691 Hours of Operation Monday thru Friday 8:00 am to 10:00 pm EST Saturday 9:00 am to 8:00 pm EST Mail To: Headquarters, Bissell Homecare Inc P.O. Box 3606Grand Rapids. MI49501 Thanks, Don the Vac Man Go Ahead. Use Us.
http://www.geeksquad.fixya.com/ThreadView.aspx?prdid=618960&thid=499675 Bissell ProHeat 2x "catches" when it is pushed... Posted by Marlene101 on Apr 08, 2008
My ProHeat 2x bucks and catches when I try to push it forward-help! Hello, I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. Bissell 9500 ProHeat 2X Clean Shot Upright The Bissell is not designed to be like a vacuum – it is designed to clean on the pull back, you dispense the Bissell cleaning fluid, the brushes scrub the carpet and the suction will vacuum up the excess water, the push forward will do the reverse action. You may want to refer to your owner’s manual and check out the trouble shooting guide for no water coming out. You may want to contact the factory or manufacturer to see if they have service tech support or to send out a new owner’s manual for your current model #. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions. http://www.bissell.com/By Phone Customer Service: (800) 237-7691 Hours: M-F 8:00 a.m. - 10:00 p.m. ET Saturday 9:00 a.m. - 8:00 p.m. ET Don – The Vac Man Go Ahead.Use Us.