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Hi, check for any speaker switches around rear of set that may have been accidentally switched. Could potentially have a "hotel lock mode"
which some philips sets automatically entered after a set time (namely months) which limited volume settings. Your friendly local service technician may be able to help you out with that one
yes replace the lamp, sony units have certain specs that the lamp must meet to operate correctly. If the Lamp you purchased is made by LTI, these lamps do not last long as they are poorly manufactured. Look at the bulb and see who is the maker if its says LTI then replace with a Phillips brand that meets spec's for sony.