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Canon Image CLASS MF6550 not printing

Hi... My Canon Image Class stopped printing. - no error code. The paper comes out if I try to print something or someone sends us a fax, but the page is blank. I know we are not out of ink. I have turned off, unplugged and removed the ink cartridge and put it back in... nothing is happening.
HELP please.
Thanks.
Kim

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  • KimJack Aug 20, 2008

    Charlie... what is your solution to this?

  • KimJack Aug 21, 2008

    Thanks for your comments. I actually did fix the coppier, by going throught the menu, there were a couple of cleanning proceedures. (Neither of the 3 Cannon techs I talked to said to do this!) I ran one of them once and got the faintest of text on one page.... did this 2 more times and now works great!

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Hi kim

you have a stuck shutter in front of laser unit very common problem

charlie

Posted on Aug 20, 2008

  • copier tech Aug 21, 2008

    kim

    in order to fix this problem you have to replaced the shutter canon redsigned the shutter but i have had those new shutters jam as well not saying i would do it but i have heard that some copier tech have just removed the shutter but keep in mind the shutter is a safty device that's hard to get at it's inside of copier i think your should call a tech to fix it for you most of the copiers i see are still cover by canon i think you have 3 years parts and labor

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