Question about HP Officejet Pro L7680 All-In-One Printer

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HP L7680 print head problem

I keep getting the error 'Printhead(s) Problem
The following printhead has a problem: Black / Yellow '
When I run the helps to clean the printhead, or align or check the status/health, everything comes back with a GOOD status. WHat else is wrong? and how do you get rid of the eror message? I can't even turn it off now?

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  • 9 more comments 
  • jcleary Aug 19, 2008

    error is still there

  • jcleary Aug 20, 2008

    Tried the HP Support yesterday. They are telling me it is a malfunction and I have to buy a new printer! Of course it is just our of warranty!

  • jcleary Aug 20, 2008

    Spoke with HP support again. They said I am out of luck and will have to buy a new printer. I said it will not be an HP!

  • morrisrsm Sep 03, 2008

    I have exactly the same problem only my printhead reported to be defective is the cyan/magenta.



  • gettsold Jan 15, 2009

    have just replace the black/yellow printer head with an HP printer head and the printer does not recognize the new printer head. It keeps saying replace printer head black/yellow.
    Tim 703-298-7218 call anytime.


  • pm4280 Jan 19, 2009

    I also have the error message 'Printhead(s) Problem', but mine is the magenta/cyan printhead. I called HP technical support - was on hold for 15 minutes before I talked to anyone. She put me on hold for 7 minutes and then said she was transferring me to technical support and gave me a case number. I was on hold for technical support and then got disconnected. I called back and have been on hold for 17 minutes. While I have been on hold, I went to the web site and followed the instructions - but no luck. I have also turned the machine off, disconnected the power cord, reconnected the power code and turned the machine back on. I am still getting the same message. This would almost be funny if I didn't need to get my work out!!!!!!

  • Anonymous Feb 26, 2009

    This is my second HP Officejet Pro L7680 printer.
    The first one (brand new) said it had a problem with both printheads immediately after installation. Couldn't solve it so we sent it back to the supplier. I have just received a new one which is reporting the same error on the Black/Yellow printhead and I haven't even got through installing it fully yet!
    Nothing I do makes a difference and I am now faced with sending back a second BRAND NEW printer!
    Aaaaaaaaaaaaaaaaaaaargh!

  • sunews4u Mar 17, 2009

    My Officejet Pro L7680 was replaced with a "refurbished" printer rather than a new printer 9 months after purchase...(they, as in HP and Staples, give impression unit will be replaced with new one if u purchase "Service Warrenty"; they fail to tell u warrenty expires when unit is replaced).

    18 months into owning such an expensive unit, printerhead (K/Y, Black/Yellow), began showing "Streaks", HP sent new printerhead, which worked perfectly....for 3 days.

    HP tech advised I need a new printer...

    After owning a total of six HP computers, desktops and laptops & 3 HP printers, (wish my G55xi had not died), this will definitely be my last HP printer.

    HP Corp. should be going online to read all the negatives with their printers and advise Tech Support to replace the units, however, I assume if they would do such a rightous act, they would need to contact Washington for a "bail-out".

    Nuf said.

  • Hershey3 Mar 18, 2009

    Printer said printerhead needed to be replaeyd magenta / cyan - so., I bought a new printhead, $80 bucks, replaced it., still had error msg., call hp., guess waht 44 days out of warrenty., so., what do they advise, that i buy a new one., i just spend $500+ on this one.,



    does anyone know how can a printhead be damaged when it's inside the machine????

  • Anonymous May 04, 2009

    my printer not works because a error message who say "



  • Anonymous May 04, 2009

    mi impresora no funciona debido a que el cabezal ky esta dañado



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7 Answers

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When installing the print heads out of the box you MUST shake them for 30-60 seconds, same goes for ink tanks. If you do not then the lubricant that is added to them will seperate and it will draw thinned out ink causing damage to the print heads. Also, if your system sits for more than a couple weeks (and this goes for ALL printers) then run a test page ence every 2 weeks to keep the system from drying out.

I used to work at a couple office supply stores and this was almost always the issue with bad printheads on HP, Brother and Cannon printers.

Posted on Aug 31, 2009

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You may have some luck with trying to following...
I have brought back to life a few printheads by putting them in a bowl so the spot where the ink comes out (the actual printhead) is on the bottom and the rest is standing up away from the chance of getting wet...
1st ) Add a few drops of rubbing alcohol to help soften the ink 2nd ) Fill with some hot water so it covers the print head area and let it stand for a few minutes 3rd ) Let it dry, shake it off, etc... I wouldn't suggesting touching the bottom with paper towel. 4th ) install and hope that it recognizes it without a problem...
5th ) if it still sees a problem you could try a reset.... power down, unplug, hold # and 6, plug in and power. Wait for message to come up - 15-45 seconds. If it shuts off press power and let it do it's thing

Posted on Jun 19, 2009

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  • 183 Answers

Resetting the All-in-One

  • Press the On (HP L7680 print head problem - fa37665.gif) button to turn off the unit.
  • Disconnect the power cord from the back of the unit.
  • Connect the power cord to the back of the unit.
  • Press the On (a477fdf.gif) button to turn on the unit.

Posted on Aug 19, 2008

  • Inderpal Singh
    Inderpal Singh Aug 20, 2008

    go to WWW.HP.COM and put the Model number of your Printer and go to Support & Troubleshooting it will give you the steps to Identify the proble and resolve it.

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Oh hi! Im from a country very poor in tecnology and ****!!! but IN every country there's smart pple lol... I found out the problem is not the printer its HP, the company! if you have hp L7680, L7580, L7690, k5400 and have them connected to a ciss and have internet on your pc Those bastards of hp love making life imposible, use a firewall to block them (hp imaging monitor) or do not connect the pc to the internet and if you have seen it is so amazing the only bother with yellow ciss cartriges or black and YELLOW printhead... its not the printer!

Posted on May 04, 2009

  • ron1271 Apr 13, 2011

    I had a lot of problems after I bought and inserted refillable cartridges.

    I suspected that HP were accessing the printer via the internet and I blocked printer access to the web. After this I had no more problems!

    Also they used netbios, which is open to abuse by hackers - I blocked this protocol on the PC and the router.

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  • 224 Answers

Step one: Perform a power reset

  1. Press the Power button (HP L7680 print head problem - c01602202.gif ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Disconnect the power cord from the electrical outlet.
  4. Wait 30 seconds.
  5. Reconnect the power cord to the electrical outlet.
  6. Reconnect the power cord to the rear of the product.
  7. Press the Power button (c01602202.gif ) to turn on the product.
The ink nozzles on the printheads might clog if you expose them to air for more than a few minutes. The ink nozzles also might clog if you do not use the product for long periods of time. Follow these steps to clean the electrical contacts on the printheads.
  1. Make sure that the product is turned on.
  2. Open the top cover of the product.
  3. Press and hold the OK button for five seconds. The carriage moves to the left side of the product. Release the OK button.
  4. Wait until the carriage is idle and silent.
  5. Unplug the product power cord from the electrical outlet.
  6. Lift the printhead latch.
  7. Lift the handle on the printhead that the error message indicates is missing or damaged, and then pull the printhead out of its slot. HP L7680 print head problem - c01448110.gif c01448110.gif
  8. Use a dry, soft, lint-free cloth to remove any ink from the electrical contacts on the printhead. HP L7680 print head problem - c01519054.gif c01519054.gif 1 - Electrical contacts 2 - Ink nozzles
  9. Wipe the electrical contacts with the swab until no ink rHP L7680 print head problem - c01448112.gifs.
  10. c01448112.gif
  11. Allow at least five minutes for the contacts to dry. Check the contacts for lint or debris, and then dry or clean the contacts again if needed.
  12. Plug the product power cord into tHP L7680 print head problem - c01346625.gif outlet.
  13. Press the Power button (c01346625.gif ) to turn on the product. 'Printhead missing or damaged, replace the printhead' displays on the control panel.
  14. Insert the printhead into its color-coded slot. Press down firmly on the printhead to make sure the electrical contacts touch.
  15. Pull the printhead latch all the way forward, and then press down to engage the latch. If the error message indicates that both printheads are missing or damaged, repeat the steps in this procedure to clean the other printhead.
  16. Close the top cover of the product. The product restarts and then prints an alignment page.
Step three: Replace the printhead
  1. Make sure that the product is turned on.
  2. Open the top cover of the product.
  3. Press and hold the OK button for five seconds. The carriage moves to the left side of the product. Release the OK button.
  4. Wait until the carriage is idle and silent.
  5. Lift the printhead latch.
  6. Lift the handle on the printhead you are replacing, and then pull the printhead out of its slot.
  7. Shake the new printhead package five to six times.
  8. Remove the new printhead from the package. HP L7680 print head problem - c00617887.gif
  9. Remove the protective caps from the printhead. c00617887.gif
  10. Insert the printhead into its color-coded slot. The label on the printhead must match the label on the printhead latch. Press down firmly on the printhead to make sure the electrical contacts touch.
  11. Pull the printhead latch all the way forward, and then press down firmly to engage the latch.
Step four: Service the All-in-One If you have completed all the steps listed above and are still experiencing a problem, service the product.

Posted on Jun 23, 2009

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I had the same problem but plugged this directly into the wall and all was good

Posted on May 25, 2009

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I HAVE HAD THE SAME PROBLEMS WITH TWO NEW MACHINES. THE SECOND ONE THEY SENT ME NEW PRINT HEADS.
YOU CAN PRESS SETUP AND PRINT REPORT ON THE SCREEN AND IT WILL GIVE YOU AN ANALYSIS OF THE PRINT HEADS.

Posted on Apr 22, 2009

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