Initially my Tom Tom wouldn't turn on, then I hit the reset button. I plugged the Tom Tom using my power cord to the 110 circuit at home. The Tom Tom then turned of but it won't allow for any input, and in fact now won't turn off until the internal battery discharges. Any ideas on how to fix it or where I can go for service. I'm in Cincinnati.
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Re: Tom Tom 910
Either faulty / corrupted files on the hard drive or a faulty hard drive ( not uncommon ) is causing this problem. Effectivley causing the TomTom to lock up as it cannot procede . In order for a tomtom to turn off normally , it needs to have fully loaded up normally. Your tomtom isn't loading up properly , hence the problem. If you have a backup of the tomtom hard drive ? ( I hope you backed up the files to your PC ) then you can try formatting the tomtom hard drive and copying the files back to it from your PC .
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turn device over and look for tiny reset button near to power connect strip. then use a blunt safety pin to reset,this should allow you to then turn it on,this works on 500 ,700 ,900 , 510 , 710 , 910 , hope this helps .
One suggestion is to plug the Tom Tom using the temporary power cord to you home circuit (not the power source from the car). That worked for me. Sometime the Tom Tom shuts down when left in the hot car requiring a reset. Then the best way is to plug in at home and restart. Try it, otherwise I can't help.
stevi at the back of your tom tom where your windscreen dock goes there is a small rubber bumper if you look to the right and down you will see the reset button it is a small hole above the dock socket. sandy