VeriFone (M19755014US1) Magnetic Card Reader Logo
Posted on Jun 12, 2011
Answered by a Fixya Expert

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Dropped my nurit 8020 on the ground. Now when I turn it on, the first screen says self test please wait followed by the machine info and secured. Then it goes to a screen that reads tampered device/alarm active/physical attack/press any key. If you press a key it goes to the menu. You can make any of the menu options I've tried work but if you try run appl or restart appl it says checking existence and then it goes back to the tampered device message. I have a crafts show tomorrow-- is there any chance I can make my machine work again, or do I have to tell people to find an atm?

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  • VeriFone Expert 113 Answers
  • Posted on Sep 06, 2012
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Joined: Jul 20, 2011
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To make it useable we need to remove the tamper first. Nurit OSP Loader is the the program we use to remove the TAMPER error. Replacing the internal battery and reloading a fresh NOS (nurit operating system) will remove the error. Check our website at freshpoint.org or cal us if you can at (775)358-2922 . It can be fixed, you don't need to replace it. thank you.
hope this help : - )

1 Related Answer

Azrael SRL

  • 11800 Answers
  • Posted on Jun 12, 2011

SOURCE: dropped my nurit 8020 on

The unit has in it a small, mechanical integrity sensor - one that constantly checks the position and fitting of the external case.
In your case it got triggered when you dropped the reader. If after you press the enter key to cancel the alarm nothing happens then the sensor is still triggered.
To fix that the case must be opened and the sensor reset mechanically. This is something only the repair shop of a dealer can do, you will have to take it to one. And no, your unit is not a goner.

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How do i load paper into the verifone nurit 9020

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I have a Nurit 8020 that shows "tampered device" is there any option to fix it rather than have to purchase a new one?

Nurit OSP Loader is the the program we use to remove the TAMPER error. Replacing the internal battery and reloading a fresh NOS (nurit operating system) will remove the error. Check our website at freshpoint.org or call us if you can at (775)358-2922 . It can be fixed, you don't need to replace it. thank you.hope this help : - )
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BROTHER DCP 8020 ERROR 6A

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1. Turn off printer
2. Hold down MENU button on front panel and turn on power while continuing to hold.
3. Release button after 5 seconds (after the Please Wait message)
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This should clear the error.

Good luck

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hope this help : - )
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