Question about Dell 1600n All-In-One Laser Printer

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The machine won't reconize the phone line. So the fax won't work, I keep getting line error in the display

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Ahhh..now we're closer...so you are not even getting a dial tone, when you press the fax start button? did you check the connections in the back of the machine, to ensure that there is in fact a tone available to the printer?

I've had that happen, where the line was installed, but no tone. use a simple phone device to check that there is a dial tone.

I know, it's one of those really simple things, but sometimes that's what it takes.

let me know.


Posted on Aug 20, 2008

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We keep getting an error code 344* when we are trying to transmit a fax. What can we do to fix this?


Error 344 means :-

The remote machine has failed to respond to a fax command from the product because the connection is interrupted.
The remote user has pressed the Stop button while the remote machine was receiving.
Under rare conditions, incompatibility between the two machines can cause the remote machine to simply abandon the call.

Solutions :-
  1. Attempt to send the fax again when telephone-line conditions have improved.
  2. If the fax session was using error correction, disable ECM.
To disable ECM Press :-
  1. Press Setup .
  2. Press the Down arrow (c00326489.gif ) repeatedly until Advanced Fax Setup displays.
  3. Press OK .
  4. Press the Down arrow (c00326489.gif ) until Error Correction Mode displays.
  5. Press OK .
  6. Press the Right arrow (> ) until either OFF or ON displays.
  7. Press OK .
  8. Send another fax to verify that the ECM is enabled or disabled.
Check the Phone Cable connected with the printer.
Make sure the Cable should be connected to line 1 port at the back of the printer and it should be going directly from the printer to the wall jack and not to the Serj protector.

Try to print a fax test page.
  1. On the control panel of the product, press the Setup button (c01361401.gif ).
  2. Press the Right Arrow button (c01185072.jpg ) to select Tools , and then press OK .
  3. Press the Right Arrow button (c01185072.jpg ) to select Run Fax Test , and then press OK . The product displays the test results on the control panel display and prints the Fax Test Report.
Now Do this :-
  1. Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).
  2. When your fax is received by the HP Test Fax Service, we will generate a return fax to you within five minutes confirming that we received your fax. This verifies that you can both send and receive a fax with your fax machine.
If you do not receive a return fax within 5-7 minutes, there may be a problem with the setup of your fax machine. Consult the user manual that came with the product for proper setup and configuration. Try the above steps and let me know if it works for you.

May 10, 2010 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

Error code com 0001


Hi-

Go to fax settings and try turning off the ECM, if its off then switch it on, chances are its a communication error on the line. Keep me posted for further errors.

Have a nice day!!

Jun 11, 2008 | Printers & Copiers

2 Answers

It says the phone is off the hook but it's not. I


hi there!

i have seen the article below that may help you deal with the error. It contains diagnosis and troubleshooting procedures. Hope this helps!

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00322712&cc=us&lc=en&dlc=en&product=441125

----

A Phone Off Hook message may notbe an error. It simply indicates that a telephone receiver is off thehook (the handset is lifted) and the telephone line is open.This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • Telephone Answering Machine using the phone line.
  • TheStart Fax button was pressed with no telephone number entered. PressingStop or Cancel should return the display to a ready state.When the other device is no longer using the phone line, the display should revert to the normal message.

Nov 05, 2009 | HP Officejet Pro L7680 All-In-One Printer

2 Answers

Fax won't work with new digital/internet phone system


True. ALL fax machines are analog devices. Internet phone lines are DIGITAL.

There is no way to make it fax reliably.

Dec 29, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

FAX errors 345 346 and 350


HP.com has a web page for your product with all of the fax error codes listed and how to interpret them:

Fax Error Codes

Once the page opens, you'll have to scroll down until you find your error codes in the list. The codes in that section of the page don't seem to line up well. All of the codes have to do with the quality of service on the phone line. If the people you're faxing to are receiving all of their faxes except from you, I'd suspect your phone line may have a problem. Here's what I got from the list:

The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power related problems.
OR
The call waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
OR
The remote user has pressed the Stop key while the reception was in progress.
OR
Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.

Check with your phone company to see if their are any problems on your line. It looks like anything that even momentarily interrupts your phone connection will cause these errors. Good luck.

Nov 04, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Error 441*


Error #441 is caused by poor line quality accross the telephone line or faxing to a non-compatible fax. Try faxing to someone else as a test, if it still happens, try moving the fax to a different phone jack. You can also try faxing at a differn't time. Also try replacing the phone cord attached to the fax.

In all cases it's either phone line, phone cord or non-compatible machines (old fax on receiving side).

Aug 13, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Hi, Remote Fax Error being displayed


What happens if you dial the remote fax number as a voice call on another phone? Does that number pick up? Does it give you the modem handshake noise? If not, the remote side has a problem.
Can you fax other numbers? What happens when you dial your own fax line from another phone? If your fax does not pick up and talk to you, your fax may have a problem.

Jul 24, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Communication error


keep the window closed ok? that's more along the lines of the phone issues, than the fax machine itself..there are many ways to outwit the phone tree issues, but each number would need to be encoded directly.

solution?

get a dedicated inexpensive fax machine, or use efax.com

Apr 18, 2008 | HP OfficeJet V40 All-In-One InkJet Printer

6 Answers

Hi, Remote Fax Error being displayed


As some fax machines are not capable of receiving color faxes, legal size faxes, or faxes at 200x200 dpi resolution, make sure you are sending an A4 or letter size (not legal size) page at standard resolution:
Press the Black button for a black-and-white fax. Press the Quality button to check the selected resolution.
Make sure the All-In-One has enough memory free when you want to save the scanned documents into memory before sending the fax. Please refer to the following document: Click here to link to the relevant document.
Note: The scanned documents will only be saved in the memory before the whole fax is sent if the Scan Before Dial option is turned on. (This is the factory default.) Up to 50 black-and-white fax pages can be stored in memory at standard resolution when there are no pending faxes in the queue.
Turn off the Scan Before Dial option by pressing the following keys on the operator panel:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX mode.
Press Select.
Press Options nine times until SCAN BEFORE DIAL appears on the LCD display.
Change the setting from Yes to No using the + (right arrow) button.
Press Select.
Note: The Scan Before Dial option controls whether a document is scanned before a call is dialed. This parameter only applies to a mono fax that uses either 200x100 or 200x200 resolution. Higher resolution mono faxes and all color faxes are scanned after the call is dialed and the receiving machine's capabilities are known.
Lower the fax transmission speed to 14400 or even 9600 bps, as some older fax machines are not capable of receiving a fax at a high speed. To do so:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX.
Press Select.
Press Options 10 times until MAX SEND SPEED appears on the LCD display.
Change it to 9600 BPS using the - (left arrow) button.
Press Select.
Turn off ECM (Error Correction Mode) by pressing the following keys on the operator panel:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX.
Press Select.
Press Options 11 times until ERROR CORRECTION appears on the LCD display.
Change the setting from On to Off using the + (right arrow) button.
Press Select.
Note: Turning off this option makes it possible to receive a fax when the receiver fax machine does not support certain error correction modes. The X6100 Series only supports 1-D MH encoding with the error correction. Fax transmissions without ECM and other ECM types can result in bad quality on the received page.

Dec 19, 2007 | Lexmark X5470 All-In-One InkJet Printer

3 Answers

Fax Error Codes


ERROR 346 The remote machine has failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area are old or if noise is present (static on the phone line). Other reasons could be power outages and other power-related problems.

Sep 11, 2007 | HP Officejet 7210 All-In-One InkJet...

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