The copier has a default of 81/2x 11 paper but when the tray is empty it is switching to the 8 1/2 x 14 tray rather than stopping and allowing the first tray to be filled. This didn't happen until the repairman had come to service the machine and now they want to charge me again to come back out.
If I understand correctly you have two trays and the first one is set to Letter but keeps defaulting to the second tray which is Legal?
1- Sawp the trays, if it is defaulting to tray 2 then put Letter where the Legal is and see if it solves your problem.
2- it may be that it is defaulting to Legal and not to the 2nd tray, no matter what position it's in. In that case the only way to change it is the settings ( most copiers it will be in the service mode not User mode) you will not have access to it if that's the case.
Did you talk to the supervisor or Service Manager? It must be a mom and pop shop otherwise they would have sent a tech out.
Good luck.
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