I'm getting a "241 paper jam, check tray 1" message on my IBM 1332. I've looked everywhere underneath and behind to find a jam and also replaced fresh paper and I continue to get a jam message. Any ideas?
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Re: IBM Infoprint 1332 paper jam
A 241 error indicates the printer did not pick up the paper from the paper tray correctly. This type of issue is caused by worn pickup rollers. If you pull out the paper tray and look at the bottom of the printer you will see an arm with to rollers, this is the paper pickup assembly. The little tires or rollers have worn down and can not grip the paper to pull it into the printer right. These rollers are user replaceable the part number is 99A0070 and they are available here: http://www.ccl-la.com/catalog/product_info.php?products_id=94
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I most cases if you are having paper pickup issues with this unit the rollers will be worn down not just dirty. The pickup rollers that pull the paper from the paper tray on the bottom of the printer are not very expensive, they run about $4.00 We carry them in stock at: http://www.ccl-la.com/catalog/index.php?cPath=24_59_60 Replacing them would be much better than just cleaning the rollers. If you pull the paper tray out and look under the bottom of the printer you will see 2 small rollers with rubber tires on them. These are the pickup rollers, they should feed rough, if they feel smooth then they need to be replaced. We also carry the full preventive Maintenance roller kit that includes the pickup rollers, charge roller and the transfer roller. We provide full tech support for all purchases too.
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Fixing a printer paper jam When working with any printer it's inevitable that you'll encounter a paper jam. Below are the steps you'll want to follow when this occurs.
Turn off the printer.
Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.*
all paper trays and any paper that may be stuck between the tray and
the printer. If the stuck paper is visible manually remove it.*
the printer door that allows you access to the printer ink cartridges
or toner and look for any stuck paper. If the stuck paper is visible
manually remove it.*
Turn the printer back on. If you continue
to receive a printer jam error try repeating the above steps again. If
issue still persist and you see no paper that is stuck in the printer
it's likely your printer is experiencing another hardware issues and we
suggest contacting the printer manufacturer for additional assistance and/or repair.
To manually remove paper pull on the paper with both hands being
careful not to tear the paper while pulling it. If you're unable to get
to an edge of the paper that allows you to pull it you may need to
manually rotate the gears that feed the paper through the printer.
Preventing a printer paper jam As
mentioned earlier it is inevitable that you will encounter at least one
paper jam during the life of your printer. However, if you're
encountering frequent paper jams following the below steps can help
prevent paper jams from occurring.
If your printer has a
paper tray do not fill the tray to capacity. If you're encountering
frequent paper jams reduce the amount of paper you place in the tray
each time it is filled.
Make sure you or the tray feeding the
paper into the printer is aligned properly and/or the slider used to
hold the paper in place in the tray is snug with the paper. Many
printers have sliders that allow different types and sizes of paper to
be fed into the printer. If the slider is not properly positioned it can
cause paper jams.
Use standard office paper; folded paper,
paper with labels, and specialty paper such as hard bound paper can
often cause paper jams. If you're uncertain with what type of paper you
should use with your printer your printer documentation will list the
types of paper compatible with your printer.
Do not mix the
types of paper you're feeding into the printer at one time. If you need
to change the type of paper or size of paper being used removed any
other paper currently in the printer before inserting the new paper.
the printer for any previous stuck paper in the printer. Previous paper
jams, torn paper, printing labels or other foreign objects in the
printer can cause reoccurring printer jams.
Some print media, although they may conform to size and weight specifications, may not perform to your expectations. Print quality, jam rates, fuser life, and output stacking can be affected by the printing environment (temperature and humidity) and characteristics of the paper (structure, moisture content, smoothness or thickness);
Duplex printing is not supporteD
Using Auxiliary tray is recommended
The InfoPrint 1332 has a maximum output speed of 35 pages per minute. This speed can be less if you are using thicker paper or paper that's not 8.5" x 11", and other factors can affect the speed as well.
Typically there is a piece of paper caught in the fuser exit. If no paper evident(ie paper feeds cleanly, stops 1 inch past fuser) verify there are 2 sensor exit flags present and free to move. Occasionally 1 of the flags gets broken off the sensor causing this jam.
MP Feeder refers to Multi Purpose Feeder or Manual Paper Feeder or just plain bypass feeder. There should be a door that folds down to gain access to your MP Feeder tray. Try loading letter size paper on this tray.