Question about HP Photosmart C6180 All-In-One InkJet Printer

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Need to change region settings

C6180 is set for zone 2 (Europe); have moved to zone 1 (US). Zone 2 uses ink cartridge nos. 363; Zone 1 uses 02. Printer will not operate. How do I change the region setting from zone 2 to zone 1?

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  • artcop Dec 28, 2008

    Why is it so hard to just answer this question instead of telling everyone to call HP? Every time I find a forum with this same problem, some Expert responds the same way and marks the thread 'solved'. 

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  • 18 Answers

It would be best to call HP TOTAL CARE. they would know how to reset it.

Posted on Aug 24, 2008

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1 Answer

I have a HP Photosmart C3180 that I bought in the US and now trying to install UK cartridges, but it tells me that the cartridge is incorrect. How do I re-set the printer to accept the UK cartridges?


The reason behind this is the regionalization capability of your product. The printer sets its region/zone after printing a few pages with a particular ink cartridge, once the region/zone is set, the printer would only recognize ink cartridges that are bought from the region/zone it's set to. You can click on the link to determine the compatible cartridges that you may use with your printer.

Only certain cartridges are compatible with your product. This document lists compatible cartridges by country/region. Use one of the following methods to check which cartridges are compatible with your product.Click on the link below for more information.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01573152&cc=us&lc=en&dlc=en&product=1146331&tmp_track_link=ot_search

Apr 19, 2011 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

Change region code on HP Photosmart C6180? I have a complete set of 02 ink cartridges, but printer only wants 363, because i live in europe. This is as stupid as region codes were on DVDs


I have a c-5180. it wants only 363 but can only get 02 as have moved from Europe to N.Z. Tried calling H-P NZ but only got call centre in phillipines?

Dec 17, 2010 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

HP Print cartridges are unrecognised


Hi,

I understand your concern, the cause for this problem is you are trying to install the cartidges which belongs to different zone. This is due to regionalization of the cartridges. As you have bought the printer from UK you should get the cartridges from that zone only.

Click here to know which zone UK belongs and which cartridge is compatible with your printer. From the link you can find UK belongs to zone 2 and New zealand belongs to zone 1. So return the uncompatible cartridges and replace it with zone 2 cartridges.

May 23, 2009 | HP PSC 1510 All-In-One InkJet Printer

1 Answer

Brazilian regionalization zone code???


To change the region there is a special report to be printed from the printer from which some numbers are to be taken which belong to the printers firmware these numbers are to be given to HP they ll run an algorithm on it and then it can be regionalized... one printer can only change a region 3 times....


Try

1. Press Setup until Preferences appears, and then press OK.
2. Press until Set Language & Country/Region appears, and then press OK.
You are prompted with a list of languages. You can scroll through the list of
languages by pressing or .
3. Press OK on the appropriate language.
4. When prompted, press OK to select Yes or Cancel to select No.
You are prompted with a list of countries/regions for the selected language.
5. Press to select the appropriate country/region, and then press OK.
6. When prompted, press to select Yes or No, and then press OK.
You can confirm the language and country/region by printing a Self-Test Report,
as follows:
1. Press Setup until Print Report appears, and then press OK.
2. Press until Self-Test Report appears, and then press OK


Thanks.

Feb 21, 2009 | HP Printers & Copiers

1 Answer

Change region


hi peterute,

sorry there is no solution.

HP (maybe other manufacturers too) distribute locally. So the cartridges are more expensive here then anywhere else.
The costs are caused maybe by tax, logistics, but also by regional conditions.
F.e: Customers in Asia buy cartridges for lower costs than in Europe due to GDP.
So the only way is to call HP (phone, chat, mail) and request new codes for the printer. The codes will never be publicated to prevent missuse.

Hope it helps,
Henning

Jan 25, 2009 | HP Photosmart C5280 Printer

1 Answer

Use HP 363 cartridges instead of 177 for my Photosmart C7183


Hi,


Let me inform you that printer would be set as per the zone and here is the information regarding the cartridge details.


Zone 1
Zone 2
Zone 3
Zone 4
02
363
177
801





Regards,


Sagarjd

Nov 10, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Zone configuration


Just call 1*800*474*6836. Only higher techs are allowed to reset the region of the printer. Don't worry if the printer is already out of warranty. You will still not be billed, just make sure that the cartridges are still in warranty. Then tell the agent that you have a problem in regionalizing the inks. HP will support that problem for free if the ink is still under warranty. You can find the end of warranty date of the ink on the cartridge itself.

Jiffy Epe
HP Tech Support Representative

Aug 28, 2008 | HP Photosmart C6180 All-In-One InkJet...

2 Answers

Change region codess on printer hp c3180


Hi ,
Let me fist inform you that the question you asked for is related to "regionalization" of the printers . It is very particular to HP printers.
You can just regionalize your printer thrice in the enitre printer lifetime - not more than that. And the codes you are referring to - they are not there somewhere - they have to be logged in by the back end team who decode the "10-tap test" to re-enter the codes for regionalization so that the printer becomes compatible in the region you are using it in.
The cartridges even change in every country to make the printer work - let me state you how.....as per www.hp.com
HP Photosmart C3100 All-in-One series This product uses regionalized ink supplies, so the inkjet print cartridges for the product depends on where you are in the world. If you do not know which pen regionalization zone you are in, click here to view the Regionalization Country-to-Zone Mapping Table . Once you know the zone, you can identify the cartridges used in this product. Cartridge Description Zone 1 Zone 2 Zone 3 Zone 4 black inkjet print cartridge HP 92 HP 336 HP 132 HP 850 tri-color inkjet print cartridge HP 93 HP 342 HP 136 HP 854 black inkjet print cartridge Not availaible HP 338 HP 131 Not available tri-color inkjet print cartridge HP 95* HP 343 HP 135 HP 855 photo inkjet print cartridge HP 99 HP 348 HP 138 HP 858 *The HP 95 is not compatible with printers sold only in North America; instead, use the HP 93 Tri-color cartridge. Refer to the link to understand how the world is divided into 4 zones - http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpa00586&cc=us&lc=en&dlc=en&product=1146331#zone_mapping And you can beleive into what i say as I work for HP printers....! the best i would suggest is to call up Technical / Customer Care centre and tell them you need to reset....they will assist you for 10-tap test and ask you to send them the 10-tap test and the Proof of Purchase of the region cartridges.....and then wait for the back end team to call you within the next 48 hours.

Apr 09, 2008 | HP Deskjet 6940 InkJet Printer

1 Answer

How to change zone/region for HP Photosmart C3180


A RESET HAS TO BE DONE ON THE PRINTER. NO OTHER WAY POSSIBLE WITHOUT DOING A RESET. CALL UP CUSTOMER CARE. WAIT FOR A CALL FROM THE BACK END TEAM...THEY WOULD ASSIST YOU WITH IT WITHIN 24 HOURS. RESET WOULD BE DONE FOR REGIONALIZATION ISSUE. NOTE : ONLY 3 MAXIMUM RESETS POSSIBLE FOR THE UNIT.

Sep 18, 2007 | HP PSC 1610 All-In-One InkJet Printer

18 Answers

Change region code for ink cartridges


I've recently moved from the UK to the US and have successfully changed the region on my Deskjet 6840. Your biggest challenge is going to be navigating through HP's awful customer service (as this is the only way to get it done - don't waste time googling for ways to do it yourself).

After frustrating hours with their on-line tech support, and a useless guy telling me that what I was asking couldn't be done (I should just buy a new printer, apparently!), I turned to phone support.

A very helpful guy on their phone support described to me exactly what was needed. However, he said that it was hardly ever done, many of the tech support people had no experience of it, and that he wasn't allowed to do it himself - I would have to be transferred to "Level 2" tech support. As my printer was out of warranty, this was going to cost me around 40 bucks (I forget the exact amount). Or he said, I could try the online support which, he admitted, was a bit of a lottery.

Given I now understood the "HP terminology" to use, I decided to try online support once more. Probably partly due to the clearer technical description I was able to give, and partly because the person I was connected to wasn't a clueless idiot this time, it was finally resolved pretty smoothly.

Total time taken: 4-5 hours - get comfy, try to not get too frustrated, and don't give up!

Jun 26, 2007 | HP PSC 1610 All-In-One InkJet Printer

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