Question about Lexmark X2470 All-In-One InkJet Printer

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Unsupported cartridge message

I put a brand new cartridge in my printer and after printing a few pictures just fine it popped up with a unsupported cartridge message.

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  • mabharat Dec 05, 2008

    Z730 started having same problem.

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I was having this problem with a Z730. The printer was finally working again after removing and inserting ink cartridge like 40-50 times. No pun intended. After installing cartridge try turning off printer and then back on.

Posted on Dec 06, 2008

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I have a lexmark 2580, I keep getting 'unsupported cartridge' message, and one of the lights on the printer is constantly blinking. I have brand new lexmark cartidges installed.


Problem Unsupported Cartridge; Error: "Unsupported cartridge"; Incompatible cartridge error; Incompatible cartridge in the printer; Cartridge not recognized Solution What you will see
When a cartridge is inserted, an Unsupported Cartridge error message is displayed on the printer operator panel.
Affected printers
This issue affects printers sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. NOTE: The cartridges for these printers are sold exclusively in these stores or on their websites.
Explanation
The printers listed in the table below are compatible with a #2 cartridge (in single cartridge printers) or a combination of #2 and #3 cartridges (in two-cartridge printers). They do not support the standard color 28A 35, and Mono 29A 34 ink cartridges. If the standard color 28A 35 or Mono 29A 34 ink cartridges are used in these printers, they will fail to print and the printer will post an Unsupported Cartridge error message.
Solution
Lexmark recommends using either a #2 cartridge for single-cartridge printers or a combination of #2 and #3 cartridges in two-cartridge printers.

Cartridge compatibility chart

NOTE: These printers are sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. The cartridges for these printers are sold exclusively in these stores or on their websites.
Item Printer #2 Color Cartridge #3 Mono Cartridge #31 Photo Cartridge 1 Lexmark Z738 Yes ... ... 2 Lexmark Z1380 Yes Yes Yes 3 Lexmark Z1480 Yes Yes ... 4 Lexmark X2480 Yes ... ... 5 Lexmark X2580 Yes Yes Yes 6 Lexmark X3480 Yes ... ... 7 Lexmark X3580 Yes Yes Yes 8 Lexmark X4580 Yes Yes Yes

Nov 07, 2010 | Printers & Copiers

1 Answer

Unsupported cartridge


take them back then. It's obviously a chip problem from whoever did them for you.

Apr 01, 2009 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Printer says unsupported cartridge


you may have put in a faulty cartridge. It happens often and you may have to buy a new cartridge.

Dec 04, 2008 | Dell 962 Photo All-In-One InkJet Printer

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Troubleshooting Dell 924 all in one printer(Printer reads unsupported cartridge)


Try replacing the cartridge with a new Dell ink cartridge, the refill may have gone bad.

Jul 31, 2008 | Dell 924 All-in-One InkJet Printer

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Lexmart x4580 all in one printer


Hi I have a Lexmark x4580 all in one WI FI dos not connect to my netgear it finds it and I put in all the right passwords just will not connect

Dec 04, 2007 | Lexmark X8350 All-In-One InkJet Printer

4 Answers

Unsupported cartridge error


I have an X5495 Lexmark and have recently been getting this **** "unsupported cartridge" rubbish. OS is XP SP2.

My history with this printer has been:
-when new, the printer worked fine until I needed to replace the original ink tanks. I refilled them, but could not get the printer functional again....nil print at all. After much frustration, I was informed by a little birdie that the cartridges that originally come with the printer will not work if refilled. Great. They are one use only.
-replaced with genuine high yield tanks. Then worked fine. Refilled once, possibly twice with suitable non genuine ink. Still working fine.
-once black ink tank ran low this time, refilled it and symptoms of no print from Word docs, not all parts of a web page would print. Surprisingly, photos off hard disc print ok.(??????)
-replaced black with genuine tank and colour with remanufactured tank. Error message of "unsupported tank". Now no print at all.
-left new genuine black cartridge in and refitted genuine colour cartridge that I have previously refilled.
-all print now ok.....finally.

Maybe they have a copy limit or the integrated print head in the black has crapped itself????????

During this process, I have uninstalled and reinstalled the driver several times.
I have found that it has to be COMPLETELY uninstalled. Using the Lexmark uninstall function does not remove all parts of the software (Lexmark toolbar for one). If the software is not completely uninstalled, you will get a spurious unrelated and rubbish pop up that installation cannot continue because of "insufficient processor speed" with a spurious set of numbers after it. This message bears no relation to the solution.

I have found that you need to search and delete ALL Lexmark files that you can find after the uninstall. I have also deleted entries from registry.....1 entry only from memory (be CAREFUL with registry). Then reboot system.

The driver should then reinstall correctly and fully.

Why do they make it so damn hard? Don't think I'll buy a Lexmark next time.......

Sep 05, 2007 | Lexmark X2350 All-In-One InkJet Printer

1 Answer

Solve this


I could be mistaken but I am pretty sure the right cartridge should be the black one. I would double check it. Also make sure you are using Dell brand cartridges.

Aug 03, 2007 | Dell 924 All-in-One InkJet Printer

5 Answers

Ink Cartridge


Lexmark/Dell info
Before you buy a remanufactured Lexmark or Dell inkjet cartridge please carefully read and understand the following:
The more recent ranges of remanufactured colour Lexmark and Dell ink cartridges have been remarkably unreliable - the failure rate being massively higher than all other remanufactured goods we supply. Our remanufactured HP's, Canon, and older Lexmark/Dell ranges remain very reliable.
At seems almost certain the micro-electronics in these cartridges have been developed in the factory to ensure failure at a given point. THE MODELS MOST LIKELY TO CAUSE PROBLEMS ARE THE LEXMARK No1, No2, No3, No29, No33, No35 and No43, AND THE DELL MODELS TO FIT PRINTERS 922/924/942/944/962/964 and Dell printers sold in the last 12 months. For some reason the problems seem to be with colour cartridges - black units remain reliable.
On the reverse of a brand new Lexmark 29 colour cartridge box (in print so small it's almost impossible to read) it says: "THE PATENTED PRINT CARTRIDGE CONTAINED INSIDE IS LICENSED FOR A SINGLE USE ONLY AND IS DESIGNED TO STOP WORKING AFTER DELIVERING A CERTAIN AMOUNT OF INK. A VARIABLE AMOUNT OF INK WILL REMAIN IN THE CARTRIDGE WHEN REPLACEMENT IS REQUIRED." In plain English this means the cartridge will certainly fail - even when there is ink inside.
Although this is not printed on the boxes of certain other models, the high failure rate suggests similar technology is deployed. A perfectly good remanufactured cartridge can be installed, and used - albeit temporarily. Suddenly and without explanation, an error message "UNSUPPORTED CARTRIDGE" appears, and the cartridge refuses to work ever again. Most will almost certainly end up in landfill.

Jan 23, 2007 | Dell 924 All-in-One InkJet Printer

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