Question about Microsoft Wireless Notebook Optical Mouse VSBX300008
The receiver (part 1024) for this mouse has stopped functioning - is it possible to purchase a new one separately from the mouse?
The battery is ok, flashing red; the usb connecter is a steady green little light; but the pointer doesnt move....dont know why. Ive checked the MOUSE in Control Panel, no joy. Ive tried to check Hardware, nothing listed for this or any other optical mouse; Ive tried google and this is the first place where anyone recognizes the existence of the item, let alone it simply isnt recognized by my DELL Latitude laptop (and it USED to work perfectly; ditto for my DELL workstation... ).
I thought maybe it needs a driver ()tho it had none when I bought it, I just plugged it in and it worked).
Had the same problem. There are 2 reset/ connect buttons: 1 on the mouse, and 1 on the usb device. Press the button on the usb device, and it should start right up. Good luck.
Posted on Dec 10, 2008
Replace a new battery. I had the same problem. The light from the mouse and the receiver were both on. The pointer works for about few minutes then stop working. I replaced the new battery and it works nicely again.
Posted on Aug 29, 2008
I made the mistake more than once packing the mouse and USB device when I transported my laptop. Both times when I tried to use the mouse - nada. The solution each time: a new battery. (I think the mouse rattles around in the bag during transport. Maybe next time I'll remember to remove the battery first!
Posted on May 01, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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