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I have a logitech Harmony 720 that has died. It now has only a blue screen that displays 'Harmony Safe Model B.1572' None of the keys function and when hooked to my computer the display blinks on and off and the computer displays a USB communication error. Is this a firmware or software problem that I can fix? If so, how? Ric edricg@cox.net

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U have try system restore your problem will be slove

start>program>assasories>system tools>system restore

Posted on Aug 19, 2008

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The link below will help u get the latest updated software:
http://www.logitech.com/index.cfm/440/370&cl=us,en

Posted on Aug 19, 2008

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Pull out the battery for a few seconds and then put it back while pressing the power button this should put you into a safe mode that may allow you to update the firmware and reconfigure the remote then that should fix the problem....

Hope that helps..........

Posted on Aug 19, 2008

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Pull out the battery for a few seconds and put it back while pressing the power button this should put you into safe mode that allows you to update the firmware and reconfigure the remote.

good luck

Posted on Aug 19, 2008

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1. Ensure the Remote is in "Safe Mode Requested" by taking out the batteries, and disconnecting the remote from the USB cable.
2. Hold down the Off button and plug the remote into the USB.
3. Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
4. With the unit in "Safe Mode Requested", re-install the firmware by clicking Support on your home page.
5. Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
6. Once the firmware upgrade is complete, click Update My Remote.
7. Insert new batteries into the remote.
NOTE: Ensure the new batteries are all the same brand.

Good luck...

Posted on Aug 19, 2008

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Try to update to the latest firmware it will solve your problem .....

Posted on Aug 19, 2008

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