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I have a logitech Harmony 720 that has died. It now has only a blue screen that displays 'Harmony Safe Model B.1572' None of the keys function and when hooked to my computer the display blinks on and off and the computer displays a USB communication error. Is this a firmware or software problem that I can fix? If so, how? Ric edricg@cox.net

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U have try system restore your problem will be slove

start>program>assasories>system tools>system restore

Posted on Aug 19, 2008

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The link below will help u get the latest updated software:
http://www.logitech.com/index.cfm/440/370&cl=us,en

Posted on Aug 19, 2008

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Pull out the battery for a few seconds and then put it back while pressing the power button this should put you into a safe mode that may allow you to update the firmware and reconfigure the remote then that should fix the problem....

Hope that helps..........

Posted on Aug 19, 2008

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Pull out the battery for a few seconds and put it back while pressing the power button this should put you into safe mode that allows you to update the firmware and reconfigure the remote.

good luck

Posted on Aug 19, 2008

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1. Ensure the Remote is in "Safe Mode Requested" by taking out the batteries, and disconnecting the remote from the USB cable.
2. Hold down the Off button and plug the remote into the USB.
3. Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
4. With the unit in "Safe Mode Requested", re-install the firmware by clicking Support on your home page.
5. Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
6. Once the firmware upgrade is complete, click Update My Remote.
7. Insert new batteries into the remote.
NOTE: Ensure the new batteries are all the same brand.

Good luck...

Posted on Aug 19, 2008

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Try to update to the latest firmware it will solve your problem .....

Posted on Aug 19, 2008

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1 Answer

Harmony 720 stays in safe mode then flashes when connected usb to computer


i strong recommedn to return the company. The SYScom can be faulty. see the diagram attached.
God bless you

11_30_2012_6_59_31_pm.gif

Nov 30, 2012 | Televison & Video

Tip

Harmony 720 Manual Download


Download Logitech Harmony 720 Remote Control Manual

c20496e.jpg

Have you misplaced your Logitech Harmony 720 Remote Control Owners Manual?

Would you like a digital, searchable, pdf version of the Logitech Harmony 720 Remote Control Users Guide?

Follow this link
to download a pdf version of the operations manual.

I hope that helps.
__________________________________________
Logitech Harmony Firmware Update
Harmony Mac Software Download
Harmony Win Software Download
Logitech Harmony Safe Mode Fix
Harmony Remote Glow Light Fix

on Apr 30, 2010 | Televison & Video

Tip

Logitech Harmony Firmware Update


Logitech Harmony Safe Mode Fix

d63958b.jpg

Is your Logitech Harmony Remote stuck in SAFE MODE?

If you upgrade / update the firmware of your Logitech Harmony Remote, your remote will no longer be in SAFE MODE.

To upgrade or reapply the firmware on your Harmony remote:
  1. Launch the Harmony remote software and log into your account.
  2. Click on the Downloads button at the top-right corner of your screen.
  3. Click on the Firmware button. Follow the onscreen instructions to upgrade the firmware on your Harmony remote.
  4. Once the firmware upgrade is complete, click on the Update Remote button.
Your Logitech Harmony has now had its firmware updated, and is no longer stuck in SAFE MODE.

I hope that helps.
____________________________________________
Harmony Mac Software Download
Harmony Win Software Download
Logitech Harmony Safe Mode Fix
Harmony Remote Glow Light Fix

on Apr 27, 2010 | Televison & Video

2 Answers

Blank screen but backlite is on


Had the same exact problem. Blue screen, no text, but remote worked ok - if you could figure out which buttons did what. Tried every solution posted online - battery pull for 10 sec, battery pull for 1 hr, and battery pull overnight. Tried updating software, firmware, but nothing worked. Found a replacement screen on ebay for $26 shipped, replaced it in less than 5 minutes, and works great.

Feb 02, 2010 | Logitech Harmony 890 LCD Remote Control

1 Answer

NO LCD DISPLAY


1- Remove the battery from the Harmony Remote for 10 seconds and insert it back in, and test the remote to see if the screen is displayed properly. If this does not fix the issue, please proceed with the following steps.

2- Make sure you have the latest Logitech Harmony Software (version 7.6.0) installed on your computer.

3- Connect your Harmony Remote to the computer. Run the Logitech Harmony Remote software on the computer and Login to your account.

4- Click on the "Downloads" button at the top and select "Firmware"

5- Remote will go through the firmware update, which will put the Harmony Remote back to Factory Default with the most updated firmware. Then software will ask you to select "Yes" to update the remote and click on "Next" to do a remote update, which will take the information on your account with your Devices and Activities and bring them into the Harmony Remote.

6- If this Firmware Update process does not fix the LCD screen issue, try doing a Firmware Update in "Safe Mode". To do this; remove the battery from the remote, press and hold the "Off" button on the top of the Harmony Remote and insert the battery back in to the Harmony Remote. Screen will display "Safe Mode" and then please follow the steps 3 through 5 again.

Jan 09, 2010 | Logitech Harmony 670 LCD Remote Control

1 Answer

Harmony 890 remote has no display but still has functionality


Hey!

I had this same issue with my Harmony Remote. Logitech sent be these steps and they got it working right!!!

1) Remove the battery from the Harmony Remote for 10 seconds and reinsert it. If this does not resolve the issue, please continue troubleshooting.
2) Ensure you have the latest version of the Harmony Remote Software (7.7).
3) Update the firmware on the Harmony Remote. The following link shows how to complete this task:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=10747
4) Try putting the Harmony Remote in safe mode and complete the firmware update again. The following are the steps to accomplish this:
a) Remove the battery from the Harmony Remote.
b) Press and hold the power button while reinserting the battery into the Harmony Remote.
c) To get out of safe mode, remove the battery for 10 seconds and reinsert it into the Harmony Remote.

I hope this gets the display on your Harmony Remote working too!!!

-Kennedy

Oct 07, 2009 | Logitech Harmony 890 LCD Remote Control

1 Answer

Harmony 550 is locked on safe mode


Try this:

  1. Remove the batteries from your remote
  2. Press and hold down the 2 button while connecting the remote to your computer
  3. The Harmony Remote LCD screen should display Upgrade Success
That should do it. If it doesn't work try pressing all the keys and make sure none are stuck in the down position and then retry the above steps.

Oct 03, 2009 | Logitech Harmony 550 Remote Control

1 Answer

Frozen LCD on Harmony 880 Remote


Ah, the 'blue screen of death'. Before you give up on this try one more thing -

Sometimes putting the remote in 'safe mode' and doing a firmware update will bring the screen back to life. Here's how:
Launch the Logitech Remote software on your computer and click on "Downloads" (on the top menu bar). Then, take the battery out of your remote and at the same time you connect the USB cable to your remote (it should be already connected on the computer end) press and hold down the Off button at the top of the remote. This will put the remote in "safe mode". Continue to hold down the Off button until you see the message "safe mode requested" on the remote's screen and the screen starts blinking. Now, since your screen is not behaving properly, you may or may not see this message, but after about 5 seconds you can release the Off button. Now, go back to your computer and click on "Firmware". If the software is able to communicate with the remote, an update to the remote's firmware should be executed. This has solved many a 'blue screen of death' problem. Good luck!

Sep 26, 2009 | Logitech Harmony 880 LCD Remote Control

1 Answer

Ewaynuworld: Remote works but blue screen does not show anything anymore. Right now I'm able to use remote because I remember the buttons (no words show at all).


HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.

1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.

2. Connect your remote to the computer.

3. Launch the Harmony Remote Software, and log in.

4. Click "Downloads" at the top and click "Firmware".

5. The remote will go through the firmware update.
6. Select "Yes", and click NEXT to update the remote.



If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.

Aug 03, 2009 | Logitech Harmony 550 Remote Control

1 Answer

Logitech 890 remote


not a solution. i have the same problem with my 525.
Display: choose activity.
Bluelight usually turn on when i pick up the remote but not now after i've changed the batteries. And none of the buttons work either. Need a solution.. plz!

Nov 03, 2007 | Logitech Harmony 890 LCD Remote Control

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