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Re: FORWARDING CALLS TO EXTERNAL NUMBER
Hi you should be able to do this by pressing either 601 + 9- ( external number) or 605 +-9 (external number) please be aware that forwarding to external only works if the inbound caller is going to an extension and not a group. I have posted a video which will help, there are another 63 like this covering Samsung Prostar DCS issues at www.abbeytelecom.com
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You can forward an extension that is not used at all, and has the lines assigned to ring that you want to forward to an outside number. In programming have the extensions set to forward on busy to the external number using 9+ the number desired. When you leave for the afternoon, take the handset off the phone, and replace it when you return. NOTE THIS EXTENSION MUST NOT BE USED BY ANYONE -- IF THIS EXTENSION IS BEING USED AND A LINE RINGS IN IT WILL BE FORWARDED OUT.
HOPE THIS HELPS: Call Forward
• The first handset (HS1) can forward an external call
to another handset (HS2, HS3, or HS4) by pressing
and holding the INTERCOM key. After entering the
handset number to which you want to forward the
call, HS1 will display CALL FORWARDED.
• To answer the call, another system handset can
press PHONE, SPEAKER or any dial pad keys.
NOTE: If the other HS2 does not respond within 30 seconds, the
external call will be returned to HS1 and its display will show CALL BACK. If
the returned call is not answered within 30 seconds, the external call will end
THE MANUAL CAN BE FOUND HERE: http://dl.owneriq.net/c/c72cee7d-bd52-42c1-b9fa-2ee5ccc500af.pdf
The prostar DCs needs to have forwarding set from the handset and not externally, this is for security reasons, I have uploaded the forwarding training video which is 1 of many on Youtube -search for abbeytel, or visit www.abbeytelecom.com for more information.
Forward to what? In a TA system call forwarding is 711 for all calls, 712 for Busy/No Answer and 713 for external calls, in the form of 71(1/2) ext and # or 713 (access code, 9 or 8x) number and #. External call forwarding has to be enabled in Class of Service for it to work.
The Nortel call forwarding (feature 4) is for forwarding the ringing and intercom from one extension to another.ex. if you were going to be working in the conference rm. instead of at your desk,with the forward on to the conference rm. extension, the calls you get at your desk will transfer to the conference rm. phone. Call forwarding through your service provider is done by accessing the telephone line you wish to forward, dial *72 (you should get dialtone reordered)and dial the telephone number to where you want the calls to be forwarded to. the party on where your forwarding the line to has to answer the line for the forward to take place. to remove call forwarding , access the line you have the forward on and dial * 73, you should recieve a stuttered dialtone for confirmation that the service is off
Panasonic KX t7730 call forwarding function to external party:
If you are using the Kx-TA624 pbx (TES 824 models) system, program your phone unit (t7730) as follows: lifet handset, press FWD/DND button, press 3, then the outside line access code, then phone number, then #, then return handset.
If you are using the kx-ta1232 (higher models) of pbx system (usually with 9 or more CO lines cabable, use the following command:
lift handset, press FWD/DND button, press 6, then the outside line access code, then telehone number, then # then return handset to cradle.
To setup the phone to automatically insert your external dial group (usually '0') before numbers, so you can save them in your phone book, and make calls from your missed / received call logs, you should check the TS400 manual.
For the TS350i you do this
1) press transfer/menu button
2) Press 4 - Call preferences menu
3) Press 8 - Access Code Prefix
4) Enter the number you use for outgoing calls (usually 0)
5) Press OK