Question about Office Equipment & Supplies

1 Answer

I have a hp 2210 all in one I can print I can send a fax but I cnanot receive a fax I tested the phone line it works but I can't figure it out

Posted by on

  • cutter99 Aug 20, 2008

    I don't have call waiting on theis line. This line is only for my fax.

×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    MVP:

    An expert that gotĀ 5 achievements.

    Prodigy:

    An expert who has answered 500 questions.

    Sergeant:

    An expert that hasĀ over 500 points.

  • Master
  • 564 Answers

Well..sometimes that's due to call waiting interrupting the signal..


Posted on Aug 19, 2008

  • Patrique Davenporte Aug 20, 2008

    ok...well..then..have you tried to receive a fax from a known good line, from a firend or a servicecompany like Mail Boxes?

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have an all in one and I can print, scan, and


On the printer press setup-->choose tools option-->under tools-->choose print a fax test page.

Find out how is the printer connected with the fax line.

Note:- Line 1 at the back of the printer should be connected directly to the wall jack of phone line.

Now Follow the instrcution below.
  1. Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).
  2. When your fax is received by the HP Test Fax Service, They will generate a return fax to you within five minutes confirming that they have received your fax. This verifies that you can both send and receive a fax with your fax machine.
If you do not receive a return fax within 5-7 minutes, there may be a problem with the setup of your fax machine. Note:-The most common cause of failure is that the fax number set in the Fax Header on the machine does not match the number of the phone line connected to the fax. Also, ensure that the fax header contains the full 10-digit telephone number of the fax machine, including the area code.

May 10, 2010 | HP Officejet 4215v All-in-One Printer

1 Answer

Will not send a fax


There is two things i can think of that can cause this. The number one is if you are using a voip carrier (like vonage or att voip or comcast digital voice) they are usually not compatable with fax machines. You will need either a dedicated fax line or you will need to whats called a fax line from vonage or comcast, or from your voip service. If you are using a phone line test to make sure you have it connected correctly buy simply dialing your cell phone or a friends cell phone (let him know you are going to test) once you do this you will hear a ring and an annoying fax machine tone buzzing in your ear. if this is the case and you do have everthing connected correcly i would put a trouble ticket in with your phone company, to test the line condition of your line (to make sure its not shorting or anything like that)
i hope this helps if there was more information i could do better but hopefully this will help out a bit.
Thanks
Steven

Apr 29, 2010 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

I have two problems with my OfficeJet 6310: 1. The fax screens appear Hebrew. Similary, If I try to use the copier from the printer. This is continuously caused by HP Update 2. I can not send out a...


Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test
  1. Load plain white paper into the input tray.
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Tools , and then press OK .
  4. On the Tools menu, press the right arrow (c01669475.gif ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.
Solution three: Check the telephone line and change the HP fax settings Step one: Test the telephone line
  1. Disconnect the telephone cord from the back of the HP fax product.
  2. Figure 1: Two-wire telephone cord c01501963.gif
  3. Pick up the handset of the telephone and check for a dial tone.
  4. On the single-line telephone, dial the fax number of the receiving fax machine.
    • If the receiving fax machine answers the call, continue with the next step.
  5. Hang up the single-line telephone.
  6. Use a second telephone line or a cellular telephone to call the telephone number assigned to the HP fax product.
Step two: Change the HP fax settings
  1. Connect phone line into line 1
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Basic Fax Setup or Advanced Fax Setup , and then press the right arrow (c01669475.gif ) again to change the menu option settings to the settings listed in the following table. Fax menu Fax menu option Setting Basic Fax Setup Rings to Answer 1 or 2 (At least one more ring than a telephone answering machine, if an answering machine is connected.) Advanced Fax Setup Answer Ring Pattern All Rings
  4. Use the HP Fax Test Service to try to send and receive a fax.
If the HP fax product still cannot send or receive a fax, continue to the next solution. Solution four: Check VoIP digital telephone line Using a VoIP telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Medium might improve the ability to send a fax over a VoIP telephone line. Use these steps to change the fax speed adjustment to a lower speed.
  1. Press the Setup button (c01669474.gif ) on the product control panel.
  2. Press the right arrow (c01669475.gif ) to select Advanced Fax Setup , and then press OK .
  3. Press the right arrow (c01669475.gif ) to select Fax Speed , and then press OK .
  4. Press the right arrow (c01669475.gif ) to select Medium , and then press OK .
  5. Use the HP Fax Test Service to try to send and receive a fax

Jul 05, 2009 | Computers & Internet

2 Answers

Cannot send or receive faxes



Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test
  1. Load plain white paper into the input tray.
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Tools , and then press OK .
  4. On the Tools menu, press the right arrow (c01669475.gif ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.
Solution three: Check the telephone line and change the HP fax settings Step one: Test the telephone line
  1. Disconnect the telephone cord from the back of the HP fax product.
  2. Figure 1: Two-wire telephone cord c01501963.gif
  3. Pick up the handset of the telephone and check for a dial tone.
  4. On the single-line telephone, dial the fax number of the receiving fax machine.
    • If the receiving fax machine answers the call, continue with the next step.
  5. Hang up the single-line telephone.
  6. Use a second telephone line or a cellular telephone to call the telephone number assigned to the HP fax product.
Step two: Change the HP fax settings
  1. Connect phone line into line 1
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Basic Fax Setup or Advanced Fax Setup , and then press the right arrow (c01669475.gif ) again to change the menu option settings to the settings listed in the following table. Fax menu Fax menu option Setting Basic Fax Setup Rings to Answer 1 or 2 (At least one more ring than a telephone answering machine, if an answering machine is connected.) Advanced Fax Setup Answer Ring Pattern All Rings
  4. Use the HP Fax Test Service to try to send and receive a fax.
If the HP fax product still cannot send or receive a fax, continue to the next solution. Solution four: Check VoIP digital telephone line Using a VoIP telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Medium might improve the ability to send a fax over a VoIP telephone line. Use these steps to change the fax speed adjustment to a lower speed.
  1. Press the Setup button (c01669474.gif ) on the product control panel.
  2. Press the right arrow (c01669475.gif ) to select Advanced Fax Setup , and then press OK .
  3. Press the right arrow (c01669475.gif ) to select Fax Speed , and then press OK .
  4. Press the right arrow (c01669475.gif ) to select Medium , and then press OK .
  5. Use the HP Fax Test Service to try to send and receive a fax.

Jun 23, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Me again 2210xi all in one fax problem


The "tags" says no dial tone, so I wonder if you can send faxes? If not I would suspect the connection is not correct. The preferred setup would be to connect the phone line from the wall to the line input of the 2210 and then plug the phone (and answering machine) into the phone output on the 2210. Looking from the back the should plug into the jack on the right and the line to the wall should plug into the jack on the left. It is possible (??) that the 2210 will not present an autoanswer option if an active phone line is not connected. You can see the setup instructions for the Fax here. Note HP recommends using only a 2-wire phone line.

Also, do you have DSL on the same line? This can cause some issues.

Regards,
Bob Headrick, Microsoft MVP Printing/Imaging

Jun 26, 2008 | HP PSC 2210xi All-In-One InkJet Printer

1 Answer

No fax result


Can you please be specific of the issue you are facing, it does not clearly indicate the issue.

Is it that you are not able to receive fax daily are you sure that you are been sed fax every day..?

Jun 17, 2008 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Will not fax


It is a default message when you are calling from the same phone as your fax machine.
If yourAll-In-One is sharing a phone line with your telephone, modem, or another device, and if any of the other devices is using the line, you will see the "Phone off hook" message on the All-In-One front panel. You can still print, copy, and scan with the All-In-One when you see this message, but you cannot send or receive faxes. To clear the message, check each device to make sure that it is no longer using the line.

Apr 13, 2008 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

My hp 2210 will not receive faxes


Ok the first thing you need to check is to make sure that you have auto answer turned on so that the machine will pick up when you are trying to receive.

There are alot of different factors that can effect your ability to receive a fax - see the link attached from hp's website and read about your specific setup. Things that can effect the fax would be voicemail, digital phone line, distinctive ring service, call waiting, the fax being plugged into a strong connection.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00036559&cc=us&lc=en&dlc=en&product=79499&dlc=en&lang=en

Feb 27, 2008 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Cannot receive fax


1st is the LINE and second is to connect the telephone.
To send and receive fax, u must connect the line into the first jack.

Dec 26, 2007 | HP PSC 2210 All-In-One InkJet Printer

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

31 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts

kakima

Level 3 Expert

102366 Answers

k24674

Level 3 Expert

7993 Answers

yadayada
yadayada

Level 3 Expert

70387 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...