Question about Kodak EASYSHARE 5500 All-In-One InkJet Printer

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Will not turn off, will not print text, poor quality pictures

My Kodak 5500 AIO has the following problems.

1. It will not turn off. I had a paper jam and had to pull paper out the front. Now it spools blank sheets when I try to print.
2. It will not print text from any wordprocessing program, word 97, note pad, word pad. It will sound like it communicates but eject a blank page. Not so with pictures. I will give a poor quality picture.

Note: I've spent a day following all the advice from kodak,replacing new ink cartridges, recalibrating, deep clean, etc.rebooting, turning off and disconnecting from power. When I print "diagnostic sheet" it spools out blank paper until I unplug the machine. At one time I got Fatal Error Code
call Service. Error Code 3813. Now, I think, with the paper jam it is beyond that code with problems.

Thanks for any help you can offer.I bought this machine on June 8, 2007 and had problems that got fixed. My KSN is F057186

Joe Jalbert
jjalbert2@Verizon.net

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Well..this is not a happy circumstance. I must report that when the paper is pulled through from the front, it can damage some innards, which I suspect is the case here.

sounds like it's a candidate for a factory service gig.


Posted on Aug 19, 2008

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