Question about Alps MD 5000 Thermal Printer

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Diagnostics Mode Can anyone tell me what the button sequence is to enter the diagnostics mode on a MD-5000 (I believe it is the same for the MD-1300 as well).

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  • paragonc Aug 19, 2008

    There is no website (if there is, please give me the link). The manual does not contain the button sequence.



    What buttons are pushed in what order and what timing to get the diagnostics print out?

  • paragonc Aug 20, 2008

    ALPSUSA has a web site but there is nothing there for the MD printers. That was removed years ago. If there is a web site that you are aware of, please give me the URL (address) - that would be helpful, your previous input was not. However, there is nothing in the manual about the button sequence to print the diagonistics page (to look for print head dropouts, the number of pages printed, etc.). I already have a manual for the MD-1300 so I can say with certainty that info is not in the manual.



    Dosen't anyone know the button sequence? That's all I am asking for. What is the button sequence used to print the diagnostics page(s)?

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To print an alighnment page, turrn off the machine, put a sheet in the hopper, then press and hold the "reset" button and press the "power" button. You can let go when the tally lights start blinking alternately.

Posted on Jun 03, 2012

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  • Turn the printer off.
  • Load a sheet of paper.
  • Press and hold the "Power" & "Ready/Insert" buttons at the same time.
  • Release the "Power" button, and keep pressing the Ready/Insert" button for a further 4 seconds and then release it.
  • Immediately, press and release the "Ready/Insert" button one more time.

Posted on Sep 02, 2008

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You can find that at their website, under tutorials or get the user guide there.


Posted on Aug 19, 2008

  • Patrique Davenporte Aug 20, 2008

    so , you are saying that ALPS has no website? That's unusual. And with an inappropriate, we're a tad confused about how to further assist you.

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In Diagnoses mode EEPROM reset has to do for resetting,

Entering the Diagnostics Menu
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2. Press and release the Power key to switch on the product.
3. Wait for about 10 seconds until the 6 buttons on the Touch Control Panel have come on and then press and release one after another Cancel> Home> Help buttons.
4. The 6 buttons on the Touch Control Panel will then blink 4 times; then wait until the product completes the initialization sequence and shows the Diagnostics menu.
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1. Turn the printer off
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You can clear the Fuser error by entering diagnostics. Your fuser may need to be repaired though, so your error might return.
Turn on the power and within 4 seconds press the following sequence: 'Clear', 'Exposure Mode', 'Clear', 'Exposure Mode. The screen will go blank.

To clear the fuser code, select '14' followed by 'Print', then exit diagnostics.
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moz-screenshot.jpgClear U2 error
Enter diagnostic mode

To enter diagnostics:
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  2. Press 'Clear' > 'Exposure' > 'Clear' > 'Exposure' buttons within 4 seconds.
  3. All the lamps on the control panel will go out.
  4. Enter the service mode using the 1 button.


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1 Answer

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The H3 code is a fuser high temperature code.. First fix is to power down and let the machine cool down..

Failing that, I couldn't find a clearance method for that particular machine but most of the machines in this category had the same control panels for years so it might work.

This is for an XC811 machine, same family, so it might work. If any of the controls mentioned are not on your machine then you need to contact the helpdesk if it still exists or a local copier repair place who should know how to clear the codes.

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To enter a code: Select the first part of the code using the copy quantity buttons, followed by the ‘Print’ button, then the second part of the code followed by the ‘Print’ button again.

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H3 stands for high temperature at the fuser."

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1 Answer

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Give this a try. it may clear you code. Use program 14

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2 Answers

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