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Fax machine shows message "external phone". Machine is a Philips Magic 3 primo

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  • vikz47 Feb 27, 2009

    Philips HFC 8 phone/fax/answering machine
    I opened the machine to clean it by removing the screws on the bottom side and lifting up the cover as much as was possible. I did not disconnect any inside connections as much as I can see.
    After reassembling and powering up, after a longer "TEST" message period I get the message "EXTERNAL PHONE". I can make calls but cannot access any of the other functions. Usually after powering up I was asked to give time, date, answering text etc. I have removed every line attached, then powered up again, did not make a change. Only "EXTERNAL PHONE" message whatever I do.


  • vikz47 May 11, 2010

    I have tried all that without success. When "EXTERNAL PHONE" appears on the display, I can switch between modes but cannot record, etc. When I powered up the first time after cleaning, I heard a loud humming sound from the speaker, I pulled out the power jack and then put it in again, thereafter no sound, just the TEST and EXTERNAL PHONE messages. Could it be an irrepairable high voltage damage by a problem in the power supply?

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The message means that a telephone connected to the machine is off hook. Either that or the internal relay that seizes the line after a phone is used has hung up. In that case, try removing the power to the machine and unplugging the line and any other phone cords connected to the machine. Then 1st plugging in the power cord and wait until the machine powers up. If the error code doesn't appear, then plug in the line cord.

Posted on Aug 19, 2008

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