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Hi Mark,Sorry about the delay but once more it has got the better of me. I haPrinterve answered till I came to another halt. So far I have not connected the USB cable until told to by installation software told me to. The printer is wired with a USB cable ..MyHard drive has 49.8 GB. with available space of 30.4 GB. No errors are displayed when printing or start up.This is where I loose it because on the Control panel I can't find Setup only set up fax.I was able to print Windows XP Printer test page. So my thick head has fowled up again.Sorry David.

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No problem buddy,

Like I said, don't beat yourself up on this thing. As long as you are patient with me and the time zone differential, I'll get you through. OK?

The test print in this case is generated from the printer itself, not the computer. It has its own little control panel where you can change its internal settings manually. For this test, the printer doesn't need to be hooked to the computer. This is done solely on the printer.
With that in mind, lets try it again.

The time measurement does not have to be exact. The average time to print a self-test is 30 seconds.

  1. Load the printer with plain, white paper.
  2. Press Setup on the control panel of the printer.
  3. Press the down arrow until Print Report is selected, and then press OK .
  4. Press the down arrow until Self-Test Report is selected, and then press OK .
  5. Begin timing when the paper feed rollers start pulling in the paper to start printing, not when the first noises come from the product. Stop timing when the printed page falls into the paper tray.
If the test page prints in less than or close to 30 seconds, the product hardware is working correctly.

Thanks for the info on the hard drive. That rules out workspace issues.
Still need the application you use to print your news letter.

When your done with the test print, try a simple print with Notepad. This will send a printjob in its simplest form, allowing us to adjust settings without formatting being a factor. To do this:
  • Click Start, select All Programs, select Accessories, click Notepad.
  • Once it comes up, click File, New.
  • Type in a few lines of anything, gibberish, doesn't matter.
  • Click File, Print
  • The Print window should appear. Make sure your Photosmart is selected.
  • Click on Preferences. Another window with two tabs should appear.
  • Click the Paper/Quality tab
  • In the Quality Setting Box, Make note of the current setting and let me know what it was in your next response.
  • Change it to Draft
  • Below that, in Colors, choose Black & White
  • Click OK. The window will disappear.
  • Click Print
  • Make note of the printers behavior. Does it print the same way? Not at all? Does it print in an acceptable way? Let me know what it does. Specifically any differences in the way it has been acting.
BTW, thanks for creating the new thread. The others were getting pretty packed.

I'm off to work shortly for a few hours, Let you know as soon as I return.
Just take it slow David. You're doing fine.

Mike

Get back to me with the results or any questions.

Mike

Posted on Aug 19, 2008

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