This error normally requires a
service call. However, certain rare occurrences, such as a a power
fluctuation or a stray static discharge in the vicinity of the printer,
can cause a false 122.03 error message to appear. In
these cases, the error is only temporary and can be easily resolved
without service. Follow the steps in the table to test this.
Step
Action
1
Power the printer off, wait ten seconds, and then power the printer back on.
Did the error message return?
Yes: Continue to step 2.
No: Print a test page. If the page prints, the printer is functioning correctly.
2
If
possible, connect the printer's power cord directly into a grounded
wall outlet. In rare instances, a surge protector or uninterruptible
power supply (UPS) can generate false error messages.
Did the error message return?
Yes: Continue to Contacting Lexmark below.
No: Print a test page. If the page prints, the printer is functioning correctly.
Contacting Lexmark
Please contact Lexmark Technical Support for additional assistance.
A 921error indicates that the fuser
unit failed to reach the standby temperature.
If you
need further assistance, please contact Lexmark Technical Support Center.
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