At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
here is a site that may help you if not let me know and ill look into it a little more.http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00461235#N3927
hi
did you get any particular error during the installation that said fatal error 1935 or 1709 or some other message if you get any error message please mention the specific error code and try the step mentioned below
insert the cd in to the computer and then go to computers and right click on the cd icon and open it
now you will see a Util folder open it and then open CCC and in CCC you will se some files like uninstall_L2, Uninstall_L3, Uninstall_L4
if you have a HP computer then open uninstall_L3 and continue to clean the printer entries
If you do not have a HP computer then open UNINSTALL_L4
and continue
after cleanup restart the computer
and then go to c drive >>Program files >>HP and delete the digital imaging folder
now install the printer software once again
if you still get a fatal error at 96% then do not click on the ok button of the error screen directly restart the computer and when it restarts go and try to print in will print fine
and still if you have any problem then you can call the HP helpline for free support that is 18004746836 24hrs support
hi did you get any particular error during the installation that said fatal error 1935 or 1709 or some other message if you get any error message please mention the specific error code and at what % you get the error is it at 18 % 32 % 56% 94% or 96 % if you get the error at 96% followthe step mentioned below or else please tell us the % at which you get the error insert the cd in to the computer and then go to computers and right click on the cd icon and open it now you will see a Util folder open it and then open CCC and in CCC you will se some files like uninstall_L2, Uninstall_L3, Uninstall_L4 if you have a HP computer then open uninstall_L3 and continue to clean the printer entries If you do not have a HP computer then open UNINSTALL_L4 and continue
after cleanup restart the computer and then go to c drive >>Program files >>HP and delete the digital imaging folder now install the printer software once again if you still get a fatal error at 96% then do not click on the ok button of the error screen directly restart the computer and when it restarts go and try to print in will print fine and still if you have any problem then you can call the HP helpline for free support that is 18004746836 24hrs support
Ok... this one sounds a bit backwards, but have solved other issues like this:
Try uninstalling the HP software itself, and put the installation disk aside... power down your computer, plug in the printer, and reboot. Allow windows to discover the "new hardware" and INSTEAD of using the installation disk, have Vista locate the best driver (online if you can do it). Once you can get the printer to print with basic function, create a restore point in System restore (so you won't have to go through the initial driver install again if a crash occurs later), and THEN try and install the components you want from the installation disk. Again, it sounds backwards, but many manufacturers have had significant issues with Vista for stranger things. You may not even want all the "extras" HP includes with it's software (like online ink purchasing, photo editing, etc) but at least you can get the printer functioning!
Make sure that your firewall program is shut down before installing the programs. I have hp program on mine and after I shut down my firewall it went through. Try downloading the latest software from www.hp.com
Normal
0
Disconnect the printer or at least be sure it is turned off.
I'd do both and reinstall the CD software program that came with
the printer. When the software program asks you to connect the
printer to the USB port, do so and it should again work properly.
Hope this helps. Bud
i cannot install in my windows vista
×