Question about Computers & Internet
Ok First to ensure that your CD-Rom / DVD is installed correctly
Goto the control panel if you can see a whole list of icons find and click on system
otherwise find Performance and maintenance and then click on system
now up the top of this new window find and click the hardware tab
finally click on the Device Manager button , this will bring up the Device manager window
in this window look for and expand by clicking the plus Icon next to DVD/CD-ROM Drives
if you see anything in here your CD drive is installed. You will probably find that either you optical drive is either disconnected and the ribbon cable connecting it to the motherboard will need to be checked , or you have got a faulty optical drive
If you cant see anything in here go back to the control panel and find add hardware if you cant see that icon click on printers and other hardware and in the left hand side bar click on add hardware.
This will bring up a step by step wizard
after clicking next on the initial screen windows will do a scan and try and detect any hardware devices that have not been installed yet. If on the next screen you are asked "Have you connected the hardware?" please open up your PC and check the ribbon connection on the reverse of the optical drive and make sure the power connectors etc are properly seated.
If this works follow the on screen steps and installation will be straight forward.
Hopefully this will solve your problems
If you have any other queries please respond
Posted on Aug 19, 2008
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jun 24, 2010 | Philips CDD 4801 CD-RW Burner
Apr 04, 2010 | Sony AW-Q170A-B2 DVD RW Dual Layer Burner
Mar 25, 2010 | Computers & Internet
Sep 04, 2009 | Computers & Internet
Aug 15, 2009 | LG (GSA4167BB) DVD RW Dual Layer Burner
May 16, 2009 | Samsung SM-352F CD-RW/DVD-ROM (Combo)...
Apr 27, 2009 | Dell Computers & Internet
Jul 05, 2008 | Sony AW-Q170A-B2 DVD RW Dual Layer Burner
Nov 20, 2007 | Computers & Internet
48 people viewed this question
Usually answered in minutes!