Printer was left without ink cartridge installed for extended duration
I removed my ink cartridge so I could take it to the store to ensure that I purchased the correct replacement cartridge (not smart, in hindsight). Well, it took me longer than I planned to find new cartridges and now that I've replaced the ink cartridge I cannot get the printer to print anything. I tried the cleaning and deep cleaning and I still get no ink at all on the paper. My guess is that I've dried out the print head. Any thoughts?
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Do the following: Removing and Installing Ink Cartridges Make sure you have your replacement cartridges handy before you begin. You must install new cartridges immediately after removing the old ones. Caution:
Leave your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out. Do not open ink cartridge packages until you are ready to install the ink. Cartridges are vacuum packed to maintain reliability.
Make sure that the CD/DVD tray is not inserted for printing.
Turn on your product.
If an ink cartridge is expended, you see a message on the LCD screen. Note which cartridges need to be replaced and press OK . Then select Yes, replace now and press OK .
If you are replacing a cartridge before you see a message on the LCD screen, press the left or right arrow buttons, select Setup > OK > Maintenance > OK > Ink Cartridge Replacement > OK . Then press the start button.
Lift up the scanner unit.
Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable inside the printer.
Push in the blue tab to unlock the ink cartridge you are replacing. Then lift the bottom of the ink cartridge to remove it.
Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away. Keep ink cartridges out of the reach of children.
Recap the used ink cartridge using the cap that came with it.
Note: Dispose of used cartridges carefully. Do not take the used cartridge apart or try to refill it.
If you are replacing the Black (BK) ink cartridge, it is recommended that you shake the new cartridge gently four or five times before unwrapping it. You do not need to shake the Photo Black (PBK) cartridge or any of the other color ink cartridges.
Do not shake the cartridges after opening the packages, or ink may leak.
Remove the cartridge from the package.
Do not touch the areas shown above. Doing so may prevent normal operation and printing.
Remove the cap from the cartridge and store it in the bag that came with your product for later use.
Note: Save the cap so you can recap ink cartridges before storing or disposing of them.
Do not remove any other labels or seals, or ink will leak.
Insert the ink cartridge head first into the ink cartridge holder. Then press the bottom of the ink cartridge down until it clicks into place.
Once you replace all the cartridges that need replacing, close the scanner unit.
The product starts priming the ink. This takes a few minutes. When you see a completion message on the LCD screen, ink replacement is complete. Note: If you see an error screen telling you an ink cartridge is installed incorrectly, lift up the scanner unit and press the ink cartridge down until it clicks into place. When you\'re finished, close the scanner unit.
If you remove a low or expended ink cartridge, you cannot re-install and use the cartridge.
If you remove an ink cartridge for later use, recap the ink cartridge using the cap that came with it to prevent the ink from drying out and to protect the surrounding area from getting smeared by ink. Store the ink cartridge in the same environment as the product. Do not leave the product with the ink cartridges removed for an extended period of time. Otherwise, ink remaining in the print head nozzles may dry out and you may not be able to print.
How to replace the ink cartridges on a Dell All-In-One 948 Inkjet Printer
1. Turn the printer on.
2. Lift the printer unit.
3. The ink cartridge carrier moves and will stops at the loading point unless the printer is busy.
4. Press down on the ink cartridge lever to raise each ink cartridge lid.
5. Remove the old ink cartridges from the printer.
6. If you are installing new ink cartridges, then remove the sticker and transparent tape from the back and bottom of each ink cartridge.
Note: If you are wanting to print photos you will want to install a photo cartridge along with the color cartridge. Also if you are switching between the photo and black cartridge but they still have ink in them be sure to store then in an air tight container so they do not dry out.
7. Insert the new ink cartridges. Making sure that the black or photo ink cartridge is secure in the left ink cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier.
The ink cartridge carrier moves and stops at the loading
position unless the printer is busy.
Press the tabs on the cartridge lids, then lift
Remove the old ink
Store the cartridges in an air-tight container
or dispose of them properly.
If you are installing new ink cartridges, remove
the sticker and transparent tape from the back and bottom of each ink
NOTE: You can use your
printer with one cartridge (color or black) at a time. To extend the life of
your color cartridge and improve printing speed, install both a color cartridge
and a black cartridge at the same time.
Insert the new ink cartridges. Make sure the
color ink cartridge is secure in the left ink cartridge carrier and the black
ink cartridge is secure in the right ink cartridge carrier.
Snap each lid closed.
Close the front cover. The front cover must be
closed to start a print job.
Open the Dell Printer Solution Center by
clicking Start® Programs or All
Programs® Dell Printers® Dell Photo Printer 720® Dell Printer Solution Center.
Click the Maintenance tab.
Click Install a new print
Select the type of cartridge you
NOTE: Specify whether the
cartridge is a new cartridge or an old cartridge (one that has been used
before). If an old cartridge is incorrectly identified as New Cartridge in the
Dell Printer Solution Center, ink levels may be
With the printer on, pull down the cartridge door (the front section above the paper tray). This puts the carriage on the right hand side. Remove the tape from the new cartridge without touching the copper area. With the HP logo up, push the cartridge slightly down and forward until it snaps in. The color cartridge goes in the left slot and the black goes on the right. Push firmly to ensure the cartridge is fully in place. Close the cover and press OK in response to the onscreen prompts. (Confirm installation and then align the cartridge.) If the test page come out correctly press OK at the status page (in the LCD menus).
Lexmark International does not recommend the use of third party inks or inkjet cartridge refill kits. Genuine Lexmark inks and cartridges are perfectly matched to the printing system. Using genuine Lexmark ink and cartridges ensures that every document produced is of the highest possible print quality, providing long-term dependable service from your Lexmark printer.
Lexmark cannot assure the excellent print quality and reliability of its inkjet cartridges after a cartridge has been refilled. Using incompatible inks in an attempt to extend the life of a genuine Lexmark cartridge beyond its recommended usage can cause failures in several different areas of the printer. Inkjet cartridges and printer failures caused by refilling or a third party ink are not covered by your Lexmark printer Warranty, Extended Warranty or Service Agreement.
Please use genuine Lexmark cartridges for best results.
Replacing Ink Cartridges
Turn on your printer.
Lift the printer unit.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.
Press down on the ink cartridge lever to raise each ink cartridge lid.
Remove the old ink cartridges.
Store the cartridges in an air-tight container, such as the storage unit you received with your photo cartridge, or dispose of them.
If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge.
Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier.
Snap each lid closed.
Close the printer unit.
An alignment page automatically prints.
There really isn't. Lexmark's 'official answer' that I have seen is this:
Genuine Lexmark inks and cartridges are perfectly matched to the printing system to ensure that every document produced is of the highest possible print quality, providing long-term dependable service from your Lexmark printer. Using incompatible inks in an attempt to extend the life of a genuine Lexmark cartridge beyond its recommended usage can cause failures in several different areas of the printer. Any such damage to your printer caused by refilled ink cartridges will not be covered by your Lexmark printer Warranty, Extended Warranty or Service Agreement.
If the error message stopped you from using the refilled cartridges, you shouldn't have damaged the unit in any way.
When you removed the paper it's possible your damaged it and that's why the message is not going away. Did you try to put the cartridge back in to make sure it had not come out of position and just remove the power cord for a minute then plugging it back it.
Here are the steps to make sure you properly change the cartridges and the heads...
Install the ink cartridges and printheads
Step one: Install the ink cartridges
All four ink cartridges must be correctly installed for the HP All-in-One to work.
Follow the steps below to Install cartridges:
Open the ink cartridge cover.
Remove each ink cartridge from its package.
Align each ink cartridge with its color-coded slot and then insert the ink cartridge into the slot. To ensure proper contact, press down firmly on the cartridges until they snap into place.
Close the ink cartridge cover.
Figure 1: Installing cartridges1 - Open the ink cartridge cover.2 - Remove the ink cartridges from the packages.3 - Install the ink cartridges.4 - Close the ink cartridge cover.
Step two: Install the printheads
Follow the steps below to install the printheads.
Open the top cover of the printer.
Figure 2: Open the top cover
If the carriage does not move to the left automatically, press and hold the Resume button ( ) for three seconds. Wait for the carriage to stop moving.
Remove the cardboard cover from the printhead carriage.
Figure 3: Remove the cardboard cover
Lift the printhead latch.
Figure 4: Lift the printhead latch
Before installing a printhead, shake the printhead up and down at least six times while the printhead is still in its packaging.
Figure 5: Shake the printhead while it is still in its packaging
Remove the new printhead from its package, and then remove its orange protective caps.
Do not shake printheads after the caps are removed.
Figure 6: Remove the printhead from its packaging, then remove the orange caps from the printhead
Insert the printhead into its color-coded slot. The label on the printhead must match the label on the printhead latch. Press down firmly on the printhead to ensure proper contact.
Figure 7: Insert the printheads in the correct color-coded slots
Pull the printhead latch all the way forward, and then press down to ensure that the latch is properly engaged. You might have to apply some pressure to engage the latch.
Figure 8: Close the latch
Close the top cover.
Figure 9: Close the top cover
Step three: Align the print heads
Whenever you insert or replace a printhead, the printer automatically aligns the printheads to ensure the best print quality. If the printer does not print the alignment page automatically, start the alignment process manually. To start the alignment process manually:
Press the Setup button on the control panel Setup and the number 6 on the keypad or scroll to Tools .
Press 4 on the keypad or scroll to Align Printer . The alignment process starts.