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Hp photosmart 2610 gives error # Ox88GaGb72 - HP Fax Machines

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Unplug and replug power cord.

Posted on Sep 01, 2008

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Improper shutdown message and carriage does not move at all.


Hi Tom Speer

I would be happy to assist you with your Photosmart 5520 printer. I understand you are seeing an improper shut down message and the carriage will not move. Although you may not be seeing a carriage jam message, you might find the following document helpful:
Carriage Jam Message Displays for HP Photosmart 5520 All in One and HP...

If the issue persists, I suggest calling us. What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: h22207 www2 hp com
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.

I hope this helps.
I work on behalf of HP.

Jun 17, 2015 | HP Photosmart 5520 e-All-in-One -...

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How do I reset the error message on my brother 5520?


Mine is HP 5520 so I don't think that I can help, but one thought - have you used a genuine cartridge, not a refill? I think the makers are precious about their goods and the machine "objects" on their behalf to anything other than the standard product. I will be interested to know your solution. Faye

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I would go online and search for a manual and check there if I had no other way of solving this.

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Are you getting any error messages? What about a dial tone?

Here are two links (manuals) to check.

Basics Guide
User Guide

Apr 16, 2009 | HP Fax Machines

1 Answer

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Fax machines hate static! Is there static on the line if you plug in a telephone? try installing a line filter.

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Hp photosmart 2610 all in one series. I can receive faxes but can't send them


First, in the FAX mode, scroll to PRINT REPORTS on your HP's display. You can then print out all fax activity, including failed SENDS. There should be an error code associated with the failure, and this may help to point you in the right direction. Using the HOOK button on your fax, call your cell phone. If your cell rings, answer it, and listen for the FAX TONES. If your cell does not ring, press the MENU button on your HP, and scroll to either FAX SETTINGS, FAX SETUP, INITIAL SETUP, or FAX SEND MODE. Try changing , one-by-one, any settings related to sending faxes. Be sure to write down the original setting before you change it.

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