Question about DISH Network DVR-625 DTV Receiver / 100-Hours Video Recorder

2 Answers

Recovery of content on DVR-625 hard drive

This morning I was playing back a TV show I had recorded when the hard drive suddenly stopped. I tried to turn the unit on and off several times, but it had no effect.

I understand the files on the 625 hard drive are encrypted. Is there any way I can recover the programs I recorded? I'm a professional translator and the content on the hard drive is important to my business. Does Dish Network have the means to recover files from a crashed hard drive?

Thanks
Ernest Pyle

Posted by on

  • ernestopele Aug 24, 2008

    Dr. Dish:

    Thank you very much for the explanation. Your idea of upgrading to a 622 or a 722 is excellent.

    I'm going to ask Dish Network to walk the second mile and try to recover my files. I've been a model customer, and the 625 has been giving me headaches for months:

    -- Hard drive suddenly stops when I play back a recording.
    -- The program guide constantly corrupts (shewed, etc).
    -- The individual program descriptions are often inaccurate, at least on channels 174,175, and 176.
    -- The timers often start one or two minutes late.
    -- The update timer is never exact. Sometimes it goes off one hour later, sometimes two.
    -- The Spanish sound track isn't consistent. Sometimes a TV show or movie I know is dubbed will be English.

    Thanks again.




  • Anonymous May 12, 2009

    Same thing
    Hard drive suddenly stops when I play back a recording.
    -- The program guide constantly corrupts (shewed, etc).
    -- The individual program descriptions are often inaccurate, at least on channels 174,175, and 176.
    -- The timers often start one or two minutes late.
    -- The update timer is never exact. Sometimes it goes off one hour later, sometimes two.

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Usually hard drive failure boils down to files not opening succesfully, or a random internal failure, not a physical issue with the hard drive, however because dish network repairs these issues on a large scale the fix is to wipe the software and start over which means all recordings are lost, unfortunately recovering these recordings is basically impossible... if you often record things which are imperative to your business i would suggest getting a 622/722 dvr which will allow you to download these recordings to an external hard drive via usb, you will have unlimited use uploading and downloading programs for a one time fee of about 40$

Posted on Aug 19, 2008

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With the usb port is it possiable to transfer your recordings to a memory stick instead of a external hard drive and is there a charge for this service?

Posted on Aug 16, 2010

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  • 374 Answers

SOURCE: Dish Network DVR 625 Problem with playback of recorded shows

It sounds as though the hard drive is about to go south on you soon and the receiver is going to need to be replaced however, in the interim you can change the options of the recordings and make it a default so that the recording continues past the end of the show. It is possible that extending this time will allow you to view the portion you want before it skips to the end. In order to do this press the guide button and select a program in the future. On the create timer screen select the option icon. You will now be at the timer options screen you can extend the time the recording will last after the end of the show and when it will begin recording prior to the show. I would also set this as your systems default so that it performs the same way regardless of what you are recording. According to the latest known receiver issues this is not identified as it is a common indication that the hard drive has an error internally. If this works I suggest that you have a replacement sent to you so that you do not lose the use of your DVR un-expectantly.Remember to watch all recorded events prior to replacement as you will lose that info when the receiver is swapped. Thanks for using Fix Ya.

Posted on Mar 10, 2009

  • 374 Answers

SOURCE: Recording on my Dish 625 dvr

Okay, we can do this. Go to the menu on the satellite at either TV locations. and press 8 then 5. You are now at the Record Plus screen. Move the highlight to the record preferenceand toggle up or down to the desired record preference.After this ensure that you select enable on the activation side of the screen. You will then need to select done. Now you are in business! Thanks ffor using Fix Ya.

Posted on Mar 24, 2009

SOURCE: Dish 625 DVR recorder won't play recorded shows.

Hi I will be more than glad to assist you in this concern. First press the power button on the front panel of the receiver for 10secs. once you press it the receiver will turn off and it should turn on by itself, once it turns on by itself you will see attention 015, press the menu button on the upper left of the remote, once you see the menu button press 6, 1, 1 on the remote and it should show on the screen point dish, select on check switch, once u are on the installation summary screen, select on test and it should do a test of 1 of 3 or it depends on your sat orbital location that u have.. once its done, it will show the installation summary screen and you should see sat input 1 & 2 with port1 up to 2 or 3 depends on your sat orbital location, all the trans on the sat 119, 110 or 129 if you have should be ok and green. once you see that all ok, select done on the screen, and it will be back to point dish, select done again, and then cancel all the way out of the menu, it should show on the screen attention 015, let it finish until it download the programming guide, once its done it should show a tv pic. press the dvr button and access your recorded event, it should play the dvr event. if the problem still exist, unplug the power of the dvr from the power outlet for 1 minunte then plug it back again and it should acquire the sat signal and download the programming guide, once it shows a pic. press again the dvr button and access the recorded event. it should play the recorded event, just incase the problem still exist, check what will be the exact error msg, write it down in a piece of paper and please feel free to get in touch or you can call on 1-800-333-3474..in order to for the dish tech support replace the receiver, this is a dvr lost of function.

Posted on Sep 05, 2009

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