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print a report, any report, from your control panel. if it looks good and your band is only on copies and transmitted faxes, that would be your Contact Image Sensor going bad. its located under your document feeder and looks like a sinny piece of glass that runs left to right.
Your image scanner is bad. Try making a copy....if it comes out black but your incoming faxes are fine then your image scanner is bad. You can also print a report from the machine and it should come out fine.
The image scanner is the part that scans your originals before faxing them out or making a copy. There is a light bar that lights up when scanning. Either that light bar(l.e.d. array) has gone bad or the scanner itself is bad. If this is the case it is probably going to cost more to fix than the machine is worth. You could buy a new machine for what it would cost to fix.
Good Luck and Thank You for using Fixya.
If your INCOMING faxes have the same black line as your copies then the problem lies in the toner cartridge. A line on OUTGOING faxes and copies would suggest something on the scanner glass. This is a small strip of glass under the cover where your originals are fed into. Another way of testing is to run a report from the operation panel. If a report generated from the machine is ok then it is the scanner glass. If the report has a line then it is in the toner cartridge.
It is important to distiguish light COPY from a light received fax. If you are making a COPY and it comes out light but your received faxes are ok the your scanner is dirty and needs to be cleaned. If this is the case then remember that your outgoing faxes are being sent out light as well. If your incoming faxes are light then your laser unit needs to be cleaned. If you can find someone local to service it then a proper charge is somewhere i the $75 range.