How to fix the whit apple logo of death!
Have you experienced the dreaded white apple of death on your iPhone
or iPod Touch? It’s caused by a crash in the software that keeps the
device from restarting properly. All you see on the device is a black
screen with a white Apple logo in the middle, and the device never gets
to the Home screen.
The first time this happened to me, my iPhone 3G was running OS 2.0
and doing just fine that morning, but at one point I felt the phone
being unusually warm in my pocket. I took it out, and there was the
white apple of death!
Another time, running 2.0.1 I was syncing the phone with iTunes. It
was proceeding normally, status messages were saying it was updating
this app, and that app, (updates were available for some of the
applications I had gotten from the App Store) and right in the middle of
this, the white screen of death appeared!
The black screen with the white Apple logo appears as part of the
normal starting up sequence for the device. If you turn your device
completely off by holding the sleep/wake button long enough for “Slide
to power off” to appear, and you do that, and then press sleep/wake
again to restart it, you will see the white apple, followed in a moment
or two by the regular Home screen.
If there is a severe crash of some software in your device that the
system can’t recover from, the device will try to restart itself. If
during the white apple part of starting up, where the low level stuff is
beginning to run, a problem appears, it can stay stuck on this screen
forever, presumably trying and failing again and again to recover.
Is your device ruined? Probably not. Some software most likely wrote
in some parts of memory it wasn’t supposed to, overwriting some
important part of software or data that the system needs. This could
happen from a nasty bug in some software, the operating system, or
goodness knows what. But the important thing, is that this is very, very
likely a software problem, and that means it can be fixed by restoring
the software. Luckily, this is something we can do right at home.
If you get the so-called “white apple of death”, first just sit and
wait for five minutes. Perhaps something happened, the device restarted
itself, and it will start up normally in a moment. But if it is sitting
there for more than five minutes, and getting warm, you might be
experiencing the problem.
First, I would try to restart the device. If that fails, you will
have to try a “Forced Recovery”. This procedure is very likely to fix
everything, but the downside is, it takes a long time since it causes a
full restore of all your software and data, and it restores things to
the state they were in the last time you completed a successful backup
in iTunes. More than likely, you did a backup last night, since iTunes
does them automatically when you sync your device. So don’t fret,
eventually you should get back to full operating, and nothing lost other
than today’s stuff, and maybe even some of that is fine. For example,
if you use MobileMe and you entered some calendar or address book stuff,
it probably synced to the MobileMe “cloud” at me.com and will be safely
I won’t go through the procedure here. You’ll probably end up doing the “Forced Recovery” but check out
all the procedures in order, maybe some lesser one will save you.
Good luck, and lets hope future updates to the operating system and
applications will banish the white apple of death forever!
on Apr 07, 2010 | Cell Phones