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Need to upgrade your software, or maybe you have misplaced your original disk. Click here and follow the procedure to request a downloadable version. You will need to have the serial number(s) of your product(s) to hand.
Thay just want you to purchase new products, they could have easily make new drivers for WIN7. They will give an excuse that the products are too old to support the new OS. It is the Micorsoft and the hardware manufacturers that want you to buy new stuff.
I am still running XP since a lot of my hardware are still working just fine but they are not compatible with WIN 7.
Take your cell phone and put it on it's camera setting. Then go to your Starboard and take a picture of the lower left of your Starboard (on the corner--facing the floor). That is where you will find the serial number. Look at the picture--there it is-the serial number!
Are you using a USB extension cable? I have found that you can use a 50' USB extension cable but if you connect 2 of the 50' extension cables together you receive this error. You can use Cables-to-go SuperBooster USB over CAT5e+. It will allow you to go over 100 feet and it has been tested and approved by Hitachi. This is the solution we used, or you can go wireless
On the mac, it was an interaction with the 'Inkwell' handwriting recognition software. I turned that off in System Pref's. It may have actually only been the check box 'in any application' rather than completely off.
So Starboard works great now!
thanks
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