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OK third try now. I have malware on my system called IE Antivirus. It has really messed things up. I can't even wipe the hd using the original Windows CD, because when I need to make a choice using the keyboard, the system freezes up. I can load Windows in safe mode, but that's about all. I can't access my dsl network, (Or any other means of getting online). If I wipe the hd using the format C command from a prompt, will I be able to re-load Windows from the original cd?

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As you can only boot into Safe Mode you will not be able to install anymore antivirus or antimalware applications because in SafeMode Windows installer is not running.
There are a two things you can do:
1. Remove your harddrive and slave it to another machine that has right upto date antivirus and antimalware scanners (Malwarebytes is one of the best around at the moment)
2. Download your harddrive manufacturers diagnosic tools and do a zero fill of your harddrive, this will write zero's to the entire drive wiping out everything including the MBR and root of the drive. After a zero fill a harddrive is like the day it left the factory. You will need to boot from your Windows CD and format the harddrive during install.

Malwarebytes is an antimalware scanner and it is one of the best out there, you can download it free here:
www.malwarebytes.org

Posted on Aug 19, 2008

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Even if you have a virus, it cannot start up until windows starts, so you should be able to use the keyboard to access the bios before the POST (power on self test). to set the cdrom to be first boot, so as you can format the drive, if the system just fails to go any further you have a processor fault

Posted on Aug 19, 2008

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Compaq sr1710nx el426aa, desktop.wiped HD.have factory cds. Willnot restore.bios. checksum issue. Due to. HD not also have bios #'s 3.14 & 3.15.wont restore. HELP!!


If you wiped HD, why are you messing with bios? If it is not corrupted (bios), just use factory cd-s to restore the system (or re install the system, if restore is not possible).

Nov 05, 2013 | Computers & Internet

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Malware Part 2: Malware Detection and Removal


In Malware Part 1: Viruses, Trojans, Worms, Spyware, Adware, we discussed the different Malicious Software types. The reason why we started with the description of each type is for us to be able to identify the right type of infection we have on our computer and be able to do the right steps of removal.
Let us start with the easiest one to detect, Spyware and Adware. As was discussed from part 1, for us to know that we have these two types of malware, is first, if we get popup messages, Normally advertisements. If we get a lot of messages like asking us to purchase a software, most of the time Anti-virus software that are unknown to us. Another way to detect this is if our system has significantly slowed down. Spywares have these effect on the computer. The reason why it slows the computer down is because of the processes that it takes to spy on your computer. So if you have those two things then most likely you are already infected by any of these two types.
The next one are worms. Worms are a bit tricky because there are still a lot of types but if we know some signs to watch out for then we will be able to know that our computer is already infected. Worms most of the time slow down the computer as well. Much like the spyware, worms search your computer for traces of data it could use to be able to transmit itself, like email addresses, network IP adresses that you have previously connected to, websites and sometimes even chat IDs. It slows down not only the computer but also your network connection since it would try to send a lot of email copies of itself, or even try to locate different computers in the network and scan for their vulnerabilities. If your computer is significantly slow when connecting to even another computer in the network then this may be the cause. Another way for you to detect if you have a worm, specially an email worm, is if you are using a standalone email software and also when you noticed your family and friends telling you that you have been sending them lots of mail, mostly spam, without you knowing. The worst way to discover this is when your ISP calls you up that you are eating a lot of bandwidth or that your computer has been sending a lot of spam mail, again without you knowing, and tells you that unless you put a stop to it they will disconnect you.
You will be able to detect a virus if you noticed also that your system is slow, that you have a hard time doing a particular task on the computer like opening certain programs. Also, you suddenly find that your hard drive is taking a lot of space and there are tons and tons of unknown folders in your computer that suddenly appeared. Also aside from that, your Flash drives also appear to be full all the time. There are no popups. This is particularly hard to detect. Most viruses would be noticeable only after a few days, weeks, or even months after infection, which most likely would lead to the damage of the operating system or other software that would require you to do a complete reinstallation of your operating system.
And, last but not the least, Trojans. Trojans very much like viruses are hard to detect as these malware is specifically made to be stealthy. You will sometimes see some slowdown on the computer but most of the time your computer would run as it would be. It would take a lot of time before you notice one. Most common trojans are keyloggers. Would be hackers would try to install these software into your computer to be able to steal your passwords or any other information that they could use against you. The best way to detect these malware is to be aware of the programs you have personally installed on your computer and also the original programs installed on it. You could go to the System Configuration Utility (Start > Run > msconfig) to check each of the startup programs from there.
Now, we go to the basic removal of viruses. The main important thing with these malicious software is that as soon as we suspect that our computers are infected, we need to scan and remove them right away. The longer it takes for us to remove these malicious software, the worse the computer gets and the harder for us to remove them. Which, as i have said, would often lead to the full reinstallation of the operating system and loss of valuable data.
Here are some basic steps that we could take to remove these malicious software:
1) Clear your temporary internet files and cache. Go to control panel and click on internet settings. From there click on the general tab and click on delete under history. Clear everything.
2) Stop some startup applications first. Go to start > run. Type in "msconfig" then click on OK. Click on the services tab and put a mark on "Hide all Microsoft Services" then click disable all. Next, go to the startup tab and uncheck everything except for your antivirus software. When you are done click on "Apply" then "OK". It would ask you to do a restart then click restart. The reason why we need to disable some startup applications is that viruses would normally hide on the startups and services. Disabling them would help with the removal once the antivirus scans the system.
3) On restart, Scan the whole system. Make sure that you have a legitimate antivirus software that has been updated and is not expired. Most people would ask me, do i really need an antivirus software? Do I really need to purchase these? What antivirus software do you recommend? The answer to these questions are Yes, Yes, and Any one would do. Everyone needs an antivirus software. Everyone gets infection from time to time specially if we go online all the time and if we like to share digital media like usb Flashdrives.
Without the antivirus software your computer is wide open and most likely to be attacked and damaged by malware. Now we do not want just any free antivirus software. Even though being free seems good enough most people do not know that free softwares have their downsides. Specially for antivirus software. Most, if not all, free antivirus software would update their customer's copy with a week old data update. This means that when you are getting an update for malware it is most likely a week old already. Most likely unable to detect the latest malware. Some of the antivirus software would also include that information on their License Agreement. This gives an advantage to those who purchase the software.
Would you need two or more? No. You only need one. Adding another antivirus software does not increase your chances of blocking malware from infecting the computer. It would even, most of the time, cause more problems to have two or more antivirus software since they would normally conflict with each other. So to choose which one is the best, I would say that any of these well-known antivirus software would do. All antivirus software is not actually a 100% guarantee that you are protected. There is still a small percentage or chance to get infected when 1) you do not upgrade the software regularly and 2) when you get infected by a very new malware that has not been detected by the antivirus companies yet. They would need some time to get a copy of the malware and dissect the code to get a proper detection schema and deletion process.
4) Scan your system thoroughly. Most people would scan the system files only. I suggest that if you suspect infection is to scan the whole computer. It would take a lot of time specially if you already have a lot of files on the computer but it is worth the wait. Do not be tempted to use the computer while doing the scan. Sometimes without us knowing we add another virus to the system, in a folder that was already scanned by our antivirus.
5) If you get popups, take note of the popup messages. The names of these popup messages would be very helpful at times. Search in google for a removal for that specific popup. Run the removal tool and you will be free from that popup.
In summary, these are the basics of malware removal: We first disable startups that would most of the times include the virus. Disabling the startups would stop reoccurrence. Update your antivirus and then Scan the whole system.
In the next part, Malware Part 3: Defense, Protection and Prevention, we will be discussing some ways for us to defend, protect and prevent our system from being infected by these malware.

on May 15, 2010 | Computers & Internet

1 Answer

Why does my internet freeze? what can I do


If your computer as a whole is freezing, then you have to check for viruses / malware.
But, if it is only your internet that freezes up, then try resetting your Internet Explorer.
I am presuming that you are using Internet Explorer 7 or 8, as your browser.
To reset Internet Explorer (IE) :-
1. Open Internet Explorer .
2. Click Tools, and then click Delete Browsing History.
3. In Delete Browsing History, click Delete All.
4. Click to select the Also delete files and settings stored by add-ons
check box, and then click OK.
5. Switch to the Security tab.
6. Click Reset all zones to default level, and then click OK.
7. On the Advanced tab, click Reset.
8. In the Reset Internet Explorer Settings dialog box, click Reset.
9. When Internet Explorer finishes restoring the default settings, click
Close, and then click OK .
10. Uncheck Enable third-party browser extensions option in the Settings box
11. Close Internet Explorer . The changes take effect the next time that
you open Internet Explorer .
Try to reset IE, as explained above.
Even after resetting IE, if IE still freezes, then there may be some viruses / malware on your computer.

Oct 10, 2010 | Computers & Internet

1 Answer

Inspiron 530s software problems


Try system restore if it works normally after this also turn system restore off and back on again as the problem could also lie in system restore information.

Feb 19, 2010 | Dell Inspiron 530s Desktop Computer

1 Answer

It is very very slow did defrag, 2gig mem why so slow?


1.-First thing you should do is try closing some uneeded applications that are using up RAM. Try pressing ctrl+alt+delete to bring up task manager then go to the processes tab and close processes that you are not using. If you don't have no clue what process your closing don't do not close it cause it may mess up your system. 2- Second thing you can do is scan your computer with antivirus software and see if there is any spyware, adware, or malware in your system causing it to make your system slow. Just cause your computer operates doesn't mean malware isn't hidden in a file or something in your computer. If there is a virus or sort then get rid of it and remove it. 3. third- it's possible you could have bad sectors on your hard drive. To fix that and see click on start, then my computer, then right click drive C: default hard drive usually, and select properties, then go to tools tab, then error checking, and choose check now. This should increase your speed and performance by cleaning up bad sectors on your hard drive disk.

Jun 11, 2009 | Dell Dimension 2400 PC Desktop

3 Answers

HP computer restored itself to factory settigns - inc second HDD


first make sure your avg antivirus is active in windows
now goto ur hd that had your files/right click and you should now see options
one being scan with avg antivirus
hope this helps
also try full scan with your antvirus

Mar 29, 2009 | Computers & Internet

3 Answers

Reformat an IBM NetVista desktop 8307


A reformat wipes out everything, windows, office, all your documents, pictures, music - everything. You will have a blank hard drive.

What is the virus you have and what have you done to try and get rid of it?

Sep 29, 2008 | IBM NetVista PC Desktop

1 Answer

Acer Aspire 5310 The laptop appears to connect to the internet but when the home page opens it comes up with a blank screen that says connecting. I am then unable to shut the page down without going...


What kind of anti-virus and anti-malware programs are you running? This sounds like you might have been infected by a trojan/virus and that one or the other or even both of your anti-virus/anti-malware programs are blocking a hijacked home page. If this is indeed the case, the antivirus and/or anti-malware programs are doing the jobs they are supposed to do. You will need to run an excellent anti-malware program such as MalwareBytes located here
and SuperAntiSpyware located here
Run those two programs after updating them of course to ascertain the status of your computer. Let the programs do the job they are intended to do, i.e. scan and remove what they find, then reboot your computer. I also suggest the use of a good FREE antivirus program called AVAST Home Free version located here
Avast has been my antivirus of choice for over 4 years now, great automatic updating and free registration for a year at a time. You will have to go to to the website to complete their registration form, but it's simple as pie and you love the fact that you did. So do at least the first two things, then come back to us with word of what you found on your system.

Aug 23, 2008 | Acer Computers & Internet

2 Answers

My computer has viruses and I need to reset my whole computer before it crashes. I've tried to delete the viruses but I have to pay for the services, which I can't afford at the moment. I have a Compaq...


To Reset the compaq.... i want to know the operating system.... is it windows xp or windows Vista....??

any ways here is the solution :(Note : make sure that you have d: Recovery partition in the hdd)

if xp : keep tapping the key F10 when the computer is starting up to perform system recovery....and it say welcome to recovery manager... click next - choose an option PC recovery - click OK - Choose Advanced - choose Destructive Recovery click next... your work is done...

if Vista : keep tapping the key F11when the computer is starting up ... it says welcome to recovery manager - click next - it will ask for system restore - click no and click next - it will ask for system recovery - click yes and click on next... it will format ur computer...

make sure.. that all the important data should backed up...

Aug 22, 2008 | Computers & Internet

1 Answer

I have a virus called IE Antivirus - it has almost totally disabled my system. I cannot format the hd using the original Windows CD, because when I need to enter a choice via keyboard, it freezes up. I...


if you have an antivirus installed; as you should, you can run it in safe mode if required, or search for the ie antivirus folder and delete it.

You dont need the format c command if its xp, choose your cdrom as first boot device in the biossave settings and exit, and insert the cd, restart pc and press enter when prompted to boot from cd and then the option to install will be displayed

Aug 18, 2008 | Computers & Internet

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