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I have a virus called IE Antivirus - it has almost totally disabled my system. I cannot format the hd using the original Windows CD, because when I need to enter a choice via keyboard, it freezes up. I can use the mouse and I can load in Safe mode, but that's about all I can do. If I wipe the hd using the format C command, will I be able to re-load Windows using the original CD?

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If you have an antivirus installed; as you should, you can run it in safe mode if required, or search for the ie antivirus folder and delete it.

You dont need the format c command if its xp, choose your cdrom as first boot device in the biossave settings and exit, and insert the cd, restart pc and press enter when prompted to boot from cd and then the option to install will be displayed

Posted on Aug 19, 2008

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Computer crashed and upon start up it states that it is missing a DLL image file and will not bring up anything


Your dell could have been attacked by a virus or malware, and it went on to replace some system files. your options are, to reinstall the operating system, my guess is you are using windows, so reinstall windows, whether xp, vista or 7, login in using service directory repair mode, that is, by pressing F8 after the dell splash screen has displayed upon powering the computer, and selecting that choice. once logged in, perform virus scan if you have a good antivirus. meanwhile copy your important files and documents to a removable drive. if the antivirus manages to clean out the virus. you can reboot in a normal mode.
the second option is to use a live cd if you have ever heard of one, boot your computer using the live cd, some common ones are hiren's boot cd, multi-boot recovery cd and any other that you might across. once logged in, copy your importnt files and documents into a removable drive and format your computer and perfom a clean installation, this time do not forget to purchase an antivirus and install, kaspersky is fairly good, for some free options, avast is a good option. then scan your removable drive and clean it for viruses before recovering your documents

Oct 17, 2010 | Dell Dimension 3000 PC Desktop

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Good tricks to prevent the return of viruses after format



people are always complaining why viruses is back even after full format?!!

will that is what I'm going to clarify in the following lines:
usually it is a good idea to backup your data to a USB stick or DVD before
fully formatting your HDD with its all partitions, but the thing you may not aware of is that you may copied the viruses with your files , so don't even think about restoring you files unless your fresh system is ready , i mean
you must have all necessary updates and fixes installed in addition to antivirus with latest virus database definitions and make sure that no software installed from a home made or Unreliable cd .
then you can do restoration.

BUT what if my data is too large to be backed up.??

will i have a good trick for that .assuming that you have 2 partitions, you can put all your important data in a partition other than C drive (boot partition). then make sure that you Hide (not format) that partition using third party tools like (partition magic) or (Acronis) that you may find for free in a maintenance boot cd like Hiren's BootCD
by hiding that partition you guarantee that the newly installed OS on the newly formatted Primary Partition(C) cant see old staff that may be infected with a virus or more, this way you can protect the fresh copy of windows from being infected as soon as it boots up for the first time.
now as i said before you must have all necessary updates and fixes installed in addition to antivirus with latest virus database definitions .
Now time has come to un-hide that old partition to make it visible and assessable , by using the same steps you did to hide it.
when you restart the pc the new OS will detect that Partition and the antivirus will start cleaning viruses if any.

all the best
Darwish

on Dec 19, 2009 | PC Desktops

5 Answers

My computer had many viruses that I got rid of today. Some of my windows programs are running and some are stopped. I need to get to them and make them run again.


use panda cloud antivirus . scan your system with it . it will neutralize your system viruses you can return the file easily from panda cloud antivirus.

Sep 04, 2010 | PC Desktops

2 Answers

HELP!!! i have a virus and its file name is a2ne6iefh.exe , it has taken over my computer , the only way i can access anything is with task manager on the user account that is on my computer so i dont have...


I don't know if you have done this already but you could try restoring your computer to an earlier period, before you started experiencing this virus. What version of windows are you using and do you currently use an anti virus product on your system? I personally would recommend Norton 360 which is the product I use. That aside, if you can't do anything whilst on the main desktop screen then you could try rebooting and pressing F8 in order to access the Advanced Options menu. From here you can choose to boot up into what's called Safe Mode. This will boot your computer with a minimum configuration including basic device drivers as well as basic video graphics. If you access Safe Mode hopefully the virus is not present in this mode and this will enable you to do certain things like restoring your computer to an earlier date from here. You can also try and install antivirus software if you have the original disk in this mode, that's if you're not using an antivirus product at the moment. If you were unable to do anything then the worst case scenario would be to restore your system completely and reinstall windows using your original windows disk if you have it. This would give your system a clean start but obviously you would have to begin over, getting the updates from the microsoft site and so forth. This would take a while but not overly long, I would say two to three hours. If you don't have the original disks then you could perhaps try contact your computer's manufacturer and asking them to send you all the original disks that go with your particular brand of computer. The ease of this all depends on how old your computer is. I don't know if this is much help to you but I'm willing to carry out further research on your behalf if you provide following details:

Windows Operating system you use.
Make and model of your particular computer.
How old? number of years you had computer.

Good luck, sorry I'm not much help otherwise.

Andrew

Mar 29, 2010 | Gateway PC Desktops

1 Answer

Acer Desk Top-DVD/RW-No Function,Virus in system,antivirus to be loaded.Data Backup & Formatting,reloading all software.


Your PC is virus infected. Although you can install anti virus and run update for your protection but still the antivirus software can't be installed. Since pop up notice tells you to back up files for reformatting, then you need to transfer all data to drive D. If your formatting is on drive C, your files on the other drive willnot be deleted as long as you have to reformat the drive for your OS,.
Install first antivirus after the formatting and update your virus protector. After that you can transfer and install some of components in your system.
Most of the times viruses destroys your CD ROM drive and other systems.
Hope this will help you.
Enjoy.

Feb 08, 2010 | PC Desktops

2 Answers

I have a compaq presario 5000PC Desktop.I am using Windows XP. My antivirus is kaspersky and it is valid for another 9 months. But now the antivirus icon in the bar is not visible and my computer is...


open it from the all programs ..or from the program files..and in the settings or preferences check the case for show in tray ..or minimize in tray ...

Jan 19, 2010 | Compaq Presario 5000 PC Desktop

3 Answers

Virus disabled my sound and I can't download any anti virus softw


You Better Format your Drive if not possible then plug it on some other PC (Which got the AntiVirus, with Latest Updates ).
Scan it then, make it clean and go on.
But if your Machine is totally messed up then it will be very difficult for you make it absolutely error free, so the best is to begin again with the antivirus, and keep the Virus Updated.
Regards.

Jul 31, 2009 | Dell Dimension 9100 PC Desktop

3 Answers

My computer is infected with viruses


actually the notification that you're seeing is a virus itself you'll need a fresh install of os

Dec 24, 2008 | Dell Dimension 3000 PC Desktop

2 Answers

OK third try now. I have malware on my system called IE Antivirus. It has really messed things up. I can't even wipe the hd using the original Windows CD, because when I need to make a choice using the...


even if you have a virus, it cannot start up until windows starts, so you should be able to use the keyboard to access the bios before the POST (power on self test). to set the cdrom to be first boot, so as you can format the drive, if the system just fails to go any further you have a processor fault

Aug 19, 2008 | PC Desktops

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