Question about HP Photosmart 3310 Printer

1 Answer

Not printing black

I Have a HP 3110 not printing black. Have tried the reset but still no black.
Can you help please.

Posted by on


1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 234 Answers

Verification of color out – happens only after keeping the unit idle for quite some time.
1. Print self-test report
2. Are the cartridges out of ink – check ink levels
3. check self-test report patterns (missing lines or streaked bars)
4. Look for missing colors or ink smears.
5. Was this issue showing up because of any one single color?
6. Was it stored in a warm environment (Stored under direct sunlight?)
7. Manual Cleaning & Cleaning from Driver
Print a extended self-test report,
On the HP All-in-One control panel, press and hold the OK and Cancel buttons simultaneously and then release. An extended self-test report prints. You will get all the information of your cartridges. Good Luck

Posted on Aug 29, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How to clean HP 3110. Print failure. Shows black as "?" as not authentic HP cartridge when it is.

try to reinstall black cartridge ,and clean contact as the follow picture
if still the problem try the next step
1. Unplug the power cable from printer while the printer is powered on.

2. Press and hold Plus (#) and 6 while plugging in the power cord. This will perform a maintenance cycle. I did this twice but no joy. BUT THE THIRD TIME WORKED!!!

Print a self test by pressing "Setup" and then 1, then 1 again.

Mar 04, 2013 | HP Photosmart 3110 All-In-One InkJet...

1 Answer

Printer wont print black ink


Before doing this, Please make sure that the black ink is in good level then try cleaning the print head of your printer.

to do that:

From computer:

- You need to launch the HP SOLUTION CENTER from your computer,
- at the bottom part, please click on settings.
- then, select the printer toolbox and select printer services.
- now, on the list, look for clean printhead and then follow the instructions.

From Front Panel:

- Press the Setup button. - Select Tools .
- Select Clean Printhead .

- it will print a diagnostic page. If the print out is not acceptable please do the second level of cleaning and so on.
- And if you do have the acceptable diagnostic page printout, please stop the cleaning process and try to print a document from your computer.


Jun 20, 2011 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

HP Photosmart 3110 All-in-one not printing black ink but colour

have you found a solution to your black ink problem??? I am experiencing exactly what you describe, no error messages, I have reset the printer, alinged, cleaned etc but still not a single drop of black ink but all the colours are working fine. if you know what was wrong please let me know.

Jan 20, 2010 | HP Photosmart 3310 Printer

1 Answer

I have changed the black ink cartridge and although it is o.k. the black wont print. help I have taken the cartridge back and changed it to check if its ok I have cleaned Please help urgently


If it is a original HP cartridge try running the inbuild cartridge clean and if that does not work you can get a replacement cartridge from HP if it falls under there warrenty agreements if it is not a genuine hp cartridge I suggest go and get yourself one. Also by using generic cartridges in these systems and mess up the ink systems of the actual unit


Nov 26, 2009 | HP Photosmart 3110 All-In-One InkJet...

1 Answer

Ink system has failed. Unable to print. Error: Oxcc 18a 0201

See if you can install your printer on another computer and then try printing with it again.
Run a test print first to be sure and check your print out. If this fails,
Run a print head cleaning using the printer utility setting. If it does not work,
Get another Black ink and try it out again. Cheers!

Apr 22, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Colour issues


Try to follow this document.Just double click here=> DOCUMENT

Thank you so much.


Jun 17, 2008 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

Hp Photosmart 3110

I have changed the BLACK cartridge ( as suggested ) but still cannpt print or move breyond the PROBLEM Note that comes up to CHANGE the Yellow and Black Cartridge - I cannot SCAN or COPY leave alone PRINT - please suggest a solution - Thanks ,


May 14, 2008 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Error msg status 1

sounds like a communication error, are you wireless?
try connecting direct.

Feb 05, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Printing black on the entire page.

Have you tried to change the print cartridge as black print is usually down to the print cartridge faulty. The other possibility is that the cartridge contacts are dirty or broken.

Hope this helps
Cheers J

Dec 26, 2007 | HP LaserJet 1018 Printer

Not finding what you are looking for?
HP Photosmart 3310 Printer Logo

282 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

Ben Johnson

Level 3 Expert

685 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides