If the keyboard has a CD/DVD Eject key, press it. The
key is usually placed by the volume knob and is marked by a triangle pointing up with a line underneath.
Right-click the icon for the CD, CDRW, or DVD drive that is stuck, and then click Eject.
If the CD or DVD drive door button is a long clear plastic bar on the
front of the PC, press firmly on the right side of bar. Some models
have a button on the front panel of the PC to the right of the hinged
door. Press the button to eject the drive.
If the drive door button is part of the PC case and is covering the
actual drive door, open the door that is part of the PC case and press
button on the faceplate of the drive.
Restart the PC and press the
button on the front of the drive when the first screen appears (before
Windows launches). If the drive door opens this way but does not open
in Windows, another software program is taking control of the CD
driver. Try shutting down or configuring any software programs that
create discs or monitor the CD or DVD drive.
If the door still does not open, do the following:
Close all programs and shut down the PC.
Unplug the power cord from the power outlet.
Look for the small hole on the faceplate of the CD or DVD drive. This
is the manual release. The location of the manual release hole will vary
If the tray still does not open, do the following steps to check the
power cable for the drive. Work on a hard flat surface over a
Straighten the paperclip and insert it into the manual release hole until resistance is felt.
Once the resistance is felt, keep pushing the paper clip until the drawer opens a little.
Remove the paper clip and gently pull out the drawer until the disc is accessible.
Remove the CD and turn on the PC.
Turn off the PC.
Unplug all power cords from the back of the PC.
Press and release the
button on the front of the computer.
Remove the side panel.
Unplug the power cable and wait five seconds.
a different power cable that is not being used, plug the different
power cable into the back of the drive, making sure that it fits firmly
into the socket. If a different power cable is not available, replug
the original power cable into the back of the drive, making sure that
it fits firmly into the socket.
Replace the side panel and plug in the power cord.
the optical drive does not have the manual eject feature and the CD
tray will not open by using the steps in this document or if a disc has
shattered inside the drive, the CD, CDRW, DVD drive may need to be
Turn on the PC and press the eject button on the front of the drive.