Hello, welcome to FixYa.
Based on the info you provided in your post, it quite likely is the drive coupling that has broken...it is very common, that would indeed explain the noise appearing to be from the motor. (possibly a jammed pump too, but you'd know if it drains or not by advancing the timer)
**Unplug the washer from it's source/the wall before performing any service to the unit...safety first**
To inspect the drive coupling to confirm it is broken or not, you can lean the washer back (careful of the hoses) to allow you to visually inspect it or remove the cabinet completely...it is fairly straight forward and can be done even by a novice "handyman/person"
Part number is 285753A and will look like this image....
I've attached a link here that will provide the part availability and clear instructions to replace the coupling but also help describe the removal of the cabinet or to just inspect everything thoroughly. Once there scroll to the bottom of the page.
http://www.repairclinic.com/PartDetail/Motor-Coupling/1195967
Let me know how you make out or if you require further assistance and I'll be glad to help in any manner I can. Good luck.
Regards,
Macmarkus :)
We will check thank you.
We checked the drive coupler. It is fine. The motor is not getting up to the operating rpm. Sounds like it's trying but seems like there is alot of friction somewhere. Any more help would be appreciated.
Hello again,
OK. Try removing the motor from the gearcase/coupler (no need to unhook the pump,but you can if it helps...just the 2 screws and clamps holding the motor to the mounting plate) and while securing the motor assembly with a foot (preferably with boots on or a second set of hands, keeping fingers clear of moving internal parts) try running the motor and see if the symptom continues...if so it's likely a faulty capacitor
While doing that I'd inspect the pump for any debris i.e. socks, under garments etc. which could cause the motor to drag and not start.
Let me know how you make out and we can go from there. Good luck.
Regards,
Macmarkus :)
Haha! Problem solved....thank you so much! Darn little baby sock in the pump :) Yay! Thanks again.
Hey, that's awesome ! No parts required, those are the best repairs.
Keep an eye on it over the next few cycles, often once3 something passes through or gets jammed in the pump the seal can be damaged and it may develop a leak shortly after...if not immediately in cases.
Thank you again for choosing FixYa and your patience to work with us to help you. Please take a moment to rate the info and assistance from me you received and a testimony to your experience here today is appreciated.
Let me know should anything come up and I'll be happy to assist you in any manner I can.
Regards,
Macmarkus :)
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