Question about Dell Inspiron 1501 Notebook

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Daughter can not get laptop connected to the web from her dorm.

I have a daughter at college that has the right password ethernet hooked up right and all of that. She has to run some type of scan from the college and the scan keeps failing. What could be the problem?

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  • ppretti Aug 18, 2008

    I tried that and it still doesnt let her scan.

  • ant_132 Aug 22, 2008

    I have a inspiron 1501 and in my dorm you have to download sophos my computer keeps failing to do so , even with all firewalls down and no antivirus present...

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Its possible that the firewall on her computer stops it. The firewall may be thinking that the scan is an attack. Try disabling it.

Posted on Aug 18, 2008

  • Thomas Lim
    Thomas Lim Aug 18, 2008

    Check with the administrator if there are any prerequisite files or installs that the scan needs. Such as Javascript or the like.

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