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Hello Sir,
A total white screen is seen usually when the phone's software is corrupted by infection ( Virus, etc ). Or the other reason may be that the phone's software version is outdated and needs to be updated. You have to update the software of the phone which will reset all the info of the phone. If you have the PC Suite, try to retrieve back all stored contacts and data and then update. If you are having difficulty in updating or confused, you can freely take it to a Samsung Service center. They will do it instantly.
Thank you Sir,
Have a nice day.
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