Question about Lexmark X6170 All-In-One InkJet Printer

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Receiving a fax on my Lexmark X6170

Hi,

Re: my Lexmark All-In-One X6170 printer

I send and receive every week, but occasionally, I get a company that says, "the fax won't go through". I have not disconnected anything. I received a fax last week from someone else, and faxed out this morning. This is an insurance company that is trying to fax me. Could it have something to do with their baud rate? This line is shared with my phone. Do I need a dedicated line in order for this to work?

Thanks.

Lori

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For these companies, try disconnecting the phone tremporarily to see if thsi is interferring just with these particular faxes. Sometimes if a company's fax is set to phone/fax, it may be trying to call you first beacuse ths would be the default settings. If it detects no phone it may by default accept your fax no problems. Hope this helps.

Posted on Oct 28, 2008

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http://tinyurl.com/6qcpgy

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Received fax is unreadable or blurry
Please go through the checklist below to see if the suggested action(s) can resolve the issue.

* Make sure the copy function is working well.
* Print a Clean nozzle page from the Maintenance menu. If the printout has unexpected white or color horizontal streaks or missing portions, print the Clean nozzle page again. If you are still experiencing streaks or mission portions, you may need to replace your cartridge(s).
* The cartridges may need to be aligned.
* You may need to ask the sender to increase their fax quality.

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1. If the receiving party indicates that the fax output is unreadable or blurry, you may want to try increasing the fax quality.
2. Check the scanner glass for excess amounts of smudges and/or fingerprints. If the scanner glass needs cleaning, moisten a clean, lint-free cloth and gently wipe the scanner glass. Make sure the scanner glass is dry before scanning the next document.

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