I am on skype speaking to my wife in swistzerland. I can see her picture clearly but she can't see mine. However, there is a masage displayed in a red box on my sreen that there is outgoing video error, webcam could be in use by another program. How can I overcome this?
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outbound bandwidth usually stinks. shut down anything that may be impacting that. It also gets very quirky when there are memory issues like having a bunch of browser windows open and a download going on in the background (don't forget the auto updates when you're pulling your hair out trying to find it).
CONFIGURE TO SKYPE Connect webcam Its good practice to disconnect and re-connect the webcam before you start ( reboot the webcam software) - if you have been using it elsewhere the SKYPE software may have difficulty in locating it, even if you exited the previous program correctly. The reason being, the webcam software can remain hooked-up to a program and needs to be rebooted. Mine, I just unplug it from the USB and plug it back in to reboot the software. If yours is integral with the computer you will have to re-start the computer, use a keyboard shortcut or disable / enable the webcam from the Device Manager.
Start Skype. On the 'Tools' menu, click 'Options'. In the navigation pane of the Skype 'Options' window, click 'Audio Settings' Run down the list setting defaults Select the webcam as the default microphone. Make a free test call Click 'Save' In the navigation pane of the Skype Options window, click Video Settings. This will launch the webcam Adjust quality of picture in 'Settings' Check the correct webcam is shown as default Click Save Test your webcam by making a Skype test call. For more information about how to configure Skype Messenger, please visit the following Skype Web site: http://support.skype.com (http://support.skype.com)
You are not the only one. I have a gorup of 6 people, on Vista, XP, with QuickCamPros and other brands and we communicate daily. We are ALL having the same problem as a result of the last Skype update.
It is NOT your system, it's Skype's issue. Do like we do and in the lower right corner of your screen you can report the quality of the call. Keep doing it over and over and maybe they'll do something about it!
You need to check if the mic/s is working?
Are you certain the Logitech webcam has a built-in mic?
To check if the mic works go to Start - All programs - Accessories - Entertainment - Sound Recorder and test record your voice and play back to check, also try it with the laptop's built-in mic (if it has one) and the Logitech mic.
If both mics work then you have a choice of which one you can use in Skype, most likely the best one would be the Logitech one.
You need to configure your audio settings in Skype. When you open Skype click on Tools - Options - Audio Settings and click on Select Microphone and select the microphone you are using and save the setting.
If you still have problems get back to me with all details and error messages.
The problem is lack of bandwith of the receiving signal from your daughter. The Skype server is located in the UK and all video and audio data signals go to and from the Skype UK server before it goes to you and your daughter. This lack of bandwith causes the video image to break up and a delays in audio just like a weak high definition signals to your digital television.
You can see your own video and hear your own audio from your WEB cam clearly, because the video and audio data does not have to go to the UK and back again, also your satillite connection is probably not as fast as a cable broadband connection. Your daughter may also experiencing the same video and audio problems.
Video data contains a lot more information than the audio data. Therefore there are a couple of things you can do to improve the situation :-
Get your daughter to and possible you as well (if she is also experiencing break up of video and audio), to reduce the video image size from 640X480 to 320X240 resolution.
If the video is still a problem then turn off the video all together and only communicate by audio, this will reduce the amount of data being transmitted and should give you a clear/clean audio.