Hi rachelfitts,
A color wheel is something that is replaceable. You may need to contact Acer to check if they are selling out spare parts or ask for their authorized service center in your area. But if the machine is still under warranty you can make a repair request with Acer. Their number is 1-800-816-2237.
Hope this helps.
Thank you for using FixYa.
Sounds like the color wheel index is off or the color wheel itself is going bad. Could also be some other hardware or resource has gone bad. Probably not the lamp as you say it is new but it could be. Generally speaking the symptoms you describe do not fall under and easy, cheap, or quick fix.
Did this happen with the old bulb? If so then it is most probebly the color wheel. I've read that increasing the lamp power may help, this has worked for some people with the above mentioned problem, but may only act as a temporary fix. Then the flicker may appear in high power mode as well.
I found a very detailed guide on replacing the color wheel, you should check it out here: http://home.comcast.net/~jexkids/Ebay/co...
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Yes it did happen with the old bulb, and we thought that was the problem... We replaced it and it definitely is much better about doing it. It does not happen as often but I was concerned it was still happening. Is the color wheel something that needs to be replaced?
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