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I was able to solve this problem by locating a suitable speaker on eBAY. eBAY was the only place I was able to find a replacement speaker for my cell phone.
It seems that Verizon (my cell phone provider) and Motorola only offer one solution to this problem - buy a whole new cell phone (which means signing up for another 2 years of Verizon wireless service). My solution was better and cheaper (only cost me $7.00 to buy it and have it shipped).
This has been the only problem I've ever had with this cell phone and the new speaker solved it.
Here is a link for your phone at motorola. If you cannot get there by just clicking the link, then copy and paste. http://www.motorola.com/mdirect/manuals/e815VZW_9491A79O.pdf Or just copy and paste the main www.motorola.com
I am sad to say that the voice recognition failure is permanent on most of the E815 phones. Your phone will likely never support voice dialing again, even though the cause remains unknown.
I too had the peculiar problem of pressing the voice button and hearing a beep, but no voice prompt ("Say a command"). When I researched the issue, I found a plethera of similar problem reports. Very few reported recovery after simply restarting the phone. I even found one report of Motorola tech support giving up and instructing the owner of the phone to have it replaced.
see if i can help you here on the white screen
go to main menu...settings.....personalize......wallpaper
you will see picture next ....is it set to none? you can set a wallpaper here.
on the vibrate.....main menu...settings....ring styles...
is it set on just vibrate?
you can change it here to different settings....vibrate....soft...loud...vibrate and ring so if it just says vibrate u can change it there.
mine is set on vibrate and ring...down below that you will see vibrate then ring details...here u can choose the ringer u want plus ringer volume and different settings.
hope this gets you back what u wanted.