Question about Office Equipment & Supplies

8 Answers

I have a PSC 2l10 model. I just changed a black ink cartridge and cannot make it print. It goes through the motions and spits out a blank page. The color cartridge prints the yellow for the allignment, but no black. I took the cartridge out and put it back numerous times and nothing. No, the tape was not left on. The cartridge seems seated in the holder. I went through the steps you folks give under HP custome support, but - no change. The printer appears on and in ready condition on my computer. So, I opened another fresh ink cartridge and get the same results. I am, of course, running against the clock on a large copying project. It was working just fine when the old ink cartridge went empty. Can you help, please?

Posted by on

  • 6 more comments 
  • samanamber Aug 18, 2008

    leanbicycler: I do not refill my cartridges, and that was never mentioned in my email. I purchase Office Depot brand HP56 cartridges. I do not accept your answer. samanamber

  • samanamber Aug 18, 2008

    I do not refill my cartridges. I purchase Office Depot HP 56 black ink cartridges. I opened another package of black ink cartridge and tried it because the first one might have been faulty. I don't think both cartridges could be faulty. I have used Office Depot ink cartridges for many years, now. I need some more help to get this going. I don't accept this suggestion.

  • samanamber Aug 18, 2008

    I have tried to press the Setup button until Maintenance appears. However, it always says busy. I do not use refill cartridge kits. Thus, I don't have the tools that come with it.

  • samanamber Aug 18, 2008

    I need another answer. The first two did not do the job.

  • samanamber Aug 19, 2008

    To kakee: I don't find a "calibration test" listed in the index of the printer manual. The manual indicates to clean the print cartridges press "Setup" until Maintenance appears, and then press "Enter". As I said before, when I press Setup, I keep getting a "Busy" message. I cannot even get to Maintenance. I think someone should check the PSC 2110 manual to see what I have to work with. I certainly hope no one has charged my card yet because I have not had any satisfaction and I don't mean to be still about it. Samanamber

  • samanamber Aug 19, 2008

    kakee, you're going to have to tell me how to do a calibration test. I cannot find anything like that in the index of my owner's manual. I'll need you to spell it out for me. samanamber

  • samanamber Aug 19, 2008

    So far I've been told that I refill my print cartridges (I do not). I've been asked to clean my print head ( near as I can tell I do not have one). Can some one of the "experts" please check the manual for a PSC 2100 and give me a more accurate assist? I'm beginning to be sorry I chose the Preference Program. I have missed my deadline and the only thing I have to show for my contact with you all is a lot of "FixYa" emails that don't help, and my growing irritation. You had better not have charged my card yet because your "expert" assistance so far has been sadly lacking. samanamber

  • samanamber Aug 22, 2008

    To geemarie: Sorry to take to long to test your suggestion. I had Monday to work on the printer... So, I followed your instructions. We've had a "half" of a success, you and me. I get the lower half of black printed lines when it comes time to align the printer. So, I thought I'd try to print an email. It processes just fine up to where I press okay to print. Then the frame comes up to prepare to send a FAX! I've tried several other things to print to see if I could get a whole font print. Always it comes up to send a FAX. Obviously something in the program load took a left turn. So, geemarie, you haven't failed me yet - what do we do next? samanamber

×

8 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 638 Answers

Your cartridges are perfectly ok.totally allright.do not spend on that any more.the exact problem lies in the circuit of the printer where you fit your cartridge exactly on the opposite side there lies a brown dotted circuit.just clean that circuit with moist tissue.then check.if still does not work then you have to internally clean it by opening the printer.this causes due to moisture or some dust particles at that area of your printer.

Posted on Aug 19, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 1,879 Answers

If you can't access Maintenance from the Setup menu, try this:

1. disconnect the printer from the computer
2. turn-off and un-plug the power cord of the printer, give it a minute or two then reconnect the power cable and turn the printer on (while still disconnected from the computer).
3. press the setup button on the printer again.

If it still displays "Busy", you got to accept the fact that the printer is malfunctioning since you already tried new ink cartridges.

Posted on Aug 19, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 876 Answers

Lets try a different route. Let's uninstall and reinstall the printer. Please take the folllowing steps:
Do You have the original CD to install this printer? If not go to this site below and try to locate the appropriate driverto download for your printer:

put the best cartridges back in
turn off the printer and unplug it
go to control panel and uninstall the printer ( do not do this if you do not have the CDor a new downloaded driver!) If you do not have the CD you can look for the driver here:(make sure you enter your correct model and your op system)

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=91430&lc=en&cc=us&dlc=en&submit.y=4&submit.x=7&lang=en&cc=us&y=3&x=5 If You can download the driver as follows for a clean download:

Turn off all your running programs including your virus control
(look in the lower right corner and click on each little icon there and turn off everything you can)
Now download the driver and SAVE it to your desktop
Click on it to install and follow the directions carefully. When it is finished, if it has not told you to reconnect your printer, do so now.
Restart your computer.
If you have any questions at all feel free to let me know.
Good Luck. Please let me know if this works and rate my solution. Thank You.

Posted on Aug 18, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 928 Answers

You said it prints yellow for alignment. Have you tried using the clean head option? Also try shaking the cartridge. Press the underside of the cartridge onto a tissue. See if there is a blot of ink. If none, shake the cartridge again. This means that the ink is not coming down.

Posted on Aug 18, 2008

  • Thomas Lim
    Thomas Lim Aug 19, 2008

    Disconnect the printer from the computer. Turn it off for about 5 mins then turn it back on. Go back and try to get into maintenance (While doing this leave the USB unplugged)

  • Thomas Lim
    Thomas Lim Aug 19, 2008

    The print head that all the experts are referring to is the print head on the cartridge itself that little strip colored in gold. THat is the print head. They are asking you to clean it because it may be blocked by dried ink. I asked you to use a tissue to check if it is discharging any ink. the reason for this is that inks have an expiry date as well. You said that it is unlikely that 2 of them will not work. it is likely because you bought them from the same store hence they are of the same manufacturer date and batch. Hence they will expire at the same time. Try to shake the cartridge then use a tissue to see if any ink comes out. If no ink comes out then it is dry and expired

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,268 Answers

Try to run a calibration test using the HP utility.

Posted on Aug 18, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 6,487 Answers

Try to remove all the crathridges and put them bacvk in and make sure you put them properly , and also try to wipe the black cartridge hole with a cotton with ethyl aclohol just to make sure its not clog...

Hope that helps.............

Posted on Aug 18, 2008

  • Mark Gil
    Mark Gil Aug 18, 2008

    Yes that's really not possible that 2 cartridges are faulty , try my suggestions....

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 848 Answers

Run the print-head cleaning mechanism and attempt to print a few pages.
If this procedure does not work, using the syringe supplied in your refill kit, inject air into the top air vent to clean the nozzles. A small amount of ink should be emitted from the nozzles upon injection. (The nozzle is the porous metal piece at the bottom of the cartridge)
If this procedure does not work your print-head nozzles are probably blocked with dried ink. At this point use the syringe to take out as much ink as possible from your cartridge

Posted on Aug 18, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Expert
  • 87 Answers

It might be because of the company catridge no refilling is allowed

Posted on Aug 18, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have an hp psc 1215 all-in-one. My black cartridge won't print. It recognises if I swap it out for a new one, and goes through all the motions. It registers the correct ink levels. The cradle...


The problem is not with the ink-cartridges. You've proved that, by swapping BLACK cartridges.

The problem is that the ink-jets that spray the BLACK ink onto the paper are clogged.
Thus, no BLACK ink reaches the paper.

Open the HP Printing Assistant, and open Utilities, and run a few "print-head-cleaning" cycles, to try to unclog the print-head.

Jul 19, 2011 | HP PSC 1215 All-In-One InkJet Printer

2 Answers

My printer is printing blank pages


I used to have one of these printers.

1. Check the ink levels.
2. Try printing on DVD.

The C309 has a black photo cartridge.

Text prints from the regular black cartridge and pictures print from the photo black cartridge.

THe best way to tell if by checking first the ink levels and replace cartridge if necessary.

One thing you can do to check if the printer is printing is by adjusting on the Printer Setttings and printing on one color.

To do this you need to choose the color from a circular palette .

Another way is to use Word or any other processor and change the font color to blue and print it.

Hope it helps.

Feb 05, 2011 | HP Photosmart Premium C309A All-In-One...

1 Answer

Changed new ink but when i print, the pages come out blank with no ink. Printing motion takes place but some how the ink done not reach the paper.


I had the same problem with my DCP 165.It simply wouldnt print.The paper was coming out but it was Blank.I had changed all the cartridges so there was no obvious issue with the ink.Then I printed a test page.It printed all the colour blocks except the black.Then i found out from Brother website that it was a problem with cleaning and after seeral cleaning cycles the printer worked fine. STEPS 1>ink management 2>Cleaning 3>Black or colour 4>OK Repeat the above process several times and try printing after that...Hope it works

Sep 15, 2010 | Brother DCP 165C Compact Color Inkjet...

1 Answer

Black ink won't print


check printer preferences and settings.

May 31, 2009 | HP PSC 1350v All-In-One InkJet Printer

2 Answers

Will not print black , HP PSC 1610 All-in-One


Is it a new genuine cart? If so, I have had this problem. Run multiple copies of black only text, Run 50 copies, will still spit out blank pages.Then head clean. If no black repeat. I did this for around 200-250 copies then Volia! black. Hope this helps

Apr 28, 2009 | HP PSC 1610 All-In-One InkJet Printer

1 Answer

Not printing but going through the motions


Replace the cartridges .. do an alignment page and a utility cleaning .. that should take care of it

Jan 23, 2009 | HP PSC 950 All-In-One InkJet Printer

1 Answer

Change ink cartridge


I have a lexmark x2740 printer and have recently replaced the ink cartridge with a genuine lexmark ink and now my printer wont print, it goes through the motions of printing but only a blank page comes out.

Sep 16, 2008 | Office Equipment & Supplies

1 Answer

Pages come out blank instead of printing


try turning it off then back on....maybe that will work

May 21, 2008 | HP PSC 1410 All-In-One InkJet Printer

1 Answer

Printer goes throught the motions of printing, but what comes out is a clean page - no ink


I had the same issue when I replaced the printer and kept the old cartridges I had just purchased. The OK button I pressed was on the PRINTER not the PC. You dont say the model printer you have. Mine is an all-in-one J6480.

Oct 24, 2007 | HP PSC 1610 All-In-One InkJet Printer

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

401 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts

kakima

Level 3 Expert

98868 Answers

k24674

Level 3 Expert

7993 Answers

yadayada
yadayada

Level 3 Expert

64034 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...