Question about Sony Cameras

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I have a Sony Cybershot DSC W100. I accidentally dropped it and now it says 'Access' and the lens opens and closes three times then beeps and says, 'Turn the power off and on again'. I have done this and it still doesn't work. I tried to initialize the settings - that didn't work either. I even played around with the lens some, and that didn't fix it. If you have any other suggestions please help! I would hate to have to pay $130 bucks to have it fixed.

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  • gseaman32 Aug 18, 2008

    I would like to avoid that - which is why I paid the $10 to have someone give me advice on a solution. I could've skipped the $10 and thought of that myself. The reason I chose to get assistance from Fixya is so I could get some advice that I otherwise wouldn't have thought of. If anyone else can offer a better solution - please let me know.

  • gseaman32 Aug 18, 2008

    Remove what parts - the internal mechanisms inside the camera or the battery/memory cards?

  • gseaman32 Aug 18, 2008

    Im not sure what parts you are referring to.

  • gseaman32 Aug 19, 2008

    I still have not received any useful advice. I downloaded the manual, but it does not provide any answers.

  • gseaman32 Aug 19, 2008

    It was helpful but certainly not worth paying $10 for.

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6 Answers

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  • Sony Master
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They are trying to say that you may need to open the camera and check and clean the lens, because there's a big possibility that the lens is misaligned or worse its bad already and needs a replacement...

Good luck.........

Posted on Aug 19, 2008

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  • Master
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The unit is out of timing sequence. That is the reasoning behind the beeps. When you power up the camera it goes through an initialization sequence to insure proper operation. The lens mechanism is probably jammed. With luck, no parts have been broken. This is not a repair that should be done by a novice. There are a number of parts that need to be sequenced correctly so that the camera will work correctly. I have worked on these numerous times. This unit should be taken to a Sony authorized service center or sent to Sony using their fixed price service option. Unfortunately, there is little else we can provide to you without either seeing the unit or dis-assembling it and rebuilding it.

Dan

Posted on Aug 18, 2008

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  • Master
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With how you described the device, it has sustained multiple damages from the board to the lens mechanism.

according to Sony, multiple users were able to make the camera work again by gently tapping the camera (on the oposite possition were it fell) againts your knees or your palm, after that turn it back on and off. i dont know why but they made it work. this method is like placing the parts to where they were by tapping the camera.

if this should not work for you, please consult a technician to get an idea of how much the fix will be, but personally it is will be more that 130bucks then a new camera can also be an option.

Posted on Aug 18, 2008

  • marlon john madrid
    marlon john madrid Aug 18, 2008

    no need to remove the parts, just tapp it without removing anything

  • marlon john madrid
    marlon john madrid Aug 18, 2008

    before tyring to open the camera to check, try to gently TAP the camera (on the oposite possition were it fell) againts your knees or your palm, after that turn it back on and off. i dont know why but they made it work. this method is like placing the parts to where they were by tapping the camera.

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Go to this link for manual
www.retrevo.com/support/Sony-DSLR-A100-Digital-Cameras-manual/id/477ag510/t/2/

Posted on Aug 18, 2008

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  • Expert
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Try removing all parts see if anythig is broken r try reinstalling the software if nothing happens again just bear the cost

Posted on Aug 18, 2008

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  • Master
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Digital Cameras are very susceptible to damage from being dropped or getting wet. Your best bet is to take it in and get an estimate. You may decide to replace it instead.

Posted on Aug 18, 2008

  • Gayle Ashbach
    Gayle Ashbach Aug 18, 2008

    I know it is frustrating. I own ten cameras at this time. I was actually attempting to save you some money. When we get a question on here we don't know how much knowledge the person asking has, so I ,for one, start with the basics. I can see that you are knowledgeable. I am continuing to look for a solution, but I don't know of one. I am sorry that I am unable to help you at this time.

    I will get back to you later.

  • Gayle Ashbach
    Gayle Ashbach Aug 18, 2008

    Please go to this site as follows

    www.sony.com

    >service&support

    >contact support

    >tech support

    >choose cameras

    >choose live chat



    Theri hours are shown on the chart.



    Maybe they will have some help for you. I am unable to access anything that will give me a clue, but they will know, hopefully.



    Good luck to you.

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