Sounds like your mp3 player may benefit from a Repair, which will update the firmware and restore the player to factory settings. More information on this product can be found at:http://ow.ly/5PHEZ
You can find FAQ's, as well as instructions on how to perform
a Repair (see below).
If you have any additional questions, you can reach Philips Consumer Care @ 1-888-744-5477.
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Use a pen tip or other sharp object to insert the RESET
on the side of the player and connect it again to your PC
. If it is still not recognized, your player may be at fault. Try the Philips Device Manager software
. NOTE: Contents will be removed by using the repair function.
- Install the Philips Device Manager and run it with your player connected to your PC. You can download it under the Software & drivers section.
- Click the Repair tab in the Device Manager, press and hold the corresponding recovery key on the player when connecting it to your PC.
- Follow the PC screen to recover your player.
Complete Directions (with pictures and recovery codes) http://ow.ly/5PHTi
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Hi michelle poo,
For more information on the Philips GoGear SA6045, like FAQ's, software, manuals and more, visit http://ow.ly/5R5Ud.
I would consider performing a Repair/Recovery, which oftentimes resolves these types of issues and also updates the firmware in the process.
Try doing a soft reset first.
Note: Your songs and data will not be lost or corrupted by a soft reset.
- Insert a small pin or unfolded paperclip into the reset hole located at the back of the player.
- Hold until the player shuts down.
- Power on the player again by using the Power on/off key.
If soft reset does not work, then you may have to use the Device Manager to REPAIR/RECOVER your player:
Once the Player is disconnected from the computer, the display will show "Firmware Upgrading" for a couple of seconds and then start up as usual.
- If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD or download the latest version of the Device Manager application from http://www.philips.com/support.
- Make sure all other applications Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager on your PC. Select the REPAIR tab on the dialogue box.
- Power off the player. Press and hold the "+" key and then connect it to the PC until you are prompted to release the key.
- Select the device name SA60xx and then click OK and REPAIR. IMPORTANT: All music & content of your device will be erased once the Player is repaired.
- Once the repair is complete a dialogue box will pop up; click OK and unplug the Player from the computer.
- The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug your device.
Tip: Update your player's firmware to the latest version to reduce the chance of future hang-ups. See "How do I update my player with the latest firmware?" for instructions.
If you have any additional questions or issues, Consumer Care can be reached at 1-888-744-5477.
Hope this helps! If so, please let me know by rating this solution so that I can help others more effectively!