Question about DCS 36 in. CTD365N / CTD365L Gas Cooktop
I have a DCS RGS Series Range which I bought 2 years ago. Two days I started to have this ignition problem. When I turned on the a burner (there are 4), the ignition won't stop and keep clicking even the burner already started. Actually, all 4 burners' ignition were clicking at the same time and not just the one I was using. We called DCS and they claimed that it is already over a year old and that we should find a repair guy ourselves. Can someone please help?
I agree with two of the reviews here. Every so often after a good cleaning, or most recently after some oil spilled over, I had a burner that wouldn't light. All of them clicked, but the one I wanted didn't light. So after reading the above posts, I unscrew the hex nut, removed the shimmer ring, and cleaned it, and mopped up a bunch of oil under where the ring sits. Put everything back together and lit it manually. After 30 secs of flame I shut it down and tried to light it automatically. It worked! Looks like, thanks to some folks here, that I saved myself an annoying phone call and possible repair bill!
Posted on Sep 09, 2009
DCS has a unique burner system, not common in other brands.....they have two orifices...if one is dirty or clogged due to a spill over you will have this problem. I fyou access the orifice and clean it your problem will be resolved. DCS makes phenomenal cooking products. Also call 1-888-936-7872 and they can help you find service.
Posted on Jul 09, 2009
Try pulling the hex nut off the burner then pull off the simmer ring. Look at the bottom of the simmer ring, if it is gunked up clean it. The problem could be that the flame isn't getting to the ignitor which tells the ignition system that the burner is lit and that it can stop trying to light the burner.
An easy way to check to see is look for flame all the way around the simmer ring. Flame should touch the ignitor electrode.
Posted on Nov 03, 2008
This was an intermittent problem for quite some time. It usually happened after cleaning the stove top and went away after we lit all the burners for a few minutes, suggesting it was a moisture issue.
At Christmas, we spilled a large amount of drippings onto one of the burners. Thereafter, we had the "all clicking, all the time" problem whenever we lit the burner. After removing the hex nut from the top, I tried to take it apart. Nothing budged. I finally pried the simmer ring off with a screwdriver (carefully) and saw that the burner chamber was caked with brown gunk. After a thorough cleaning, it worked normally again. I inspected another often-used burner. That one came apart easily and was almost perfectly clean, so it might have been the one big spill that caused it.
I've read the other posts that say the problem persisted, even after cleaning. In this case, a deep cleaning was the cure, so you might want to give all the burners a thorough once over, especially if a simmer ring does not come apart easily.
Posted on Jan 15, 2009
You need to replace the multipoint gas re-igniter Call Fisher and Pykel (DCS owners) at 1 888 936-7872 and ask for part number 211840. This unit detects the flane on the burners and stops the clicking when the flame is detected.
Posted on Nov 11, 2010
The cleaning solution will only work, if your symptom is ignition clicking after flames light.
Mine (CTD-365) would ignite all the time, without even trying to turn it on. The led for the central large burner was on as well. turned out to be a bad igniter switch which sells for $20-30.
Since I had to order it and wait anyway, I drilled out the rivets and opened it up. Simple part, probably costs 50 cents to make. Turns out the O-ring broke up and got lodged over one metal contact pushing it on to the other and thus always making contact. I bought a new O-ring for 30 cents and used 2 screws, lock washers and nuts to put it back together. Works great!
Posted on Jun 19, 2013
I had the same problem. The DCS tech told me we had an open ground in the electrical socket for the oven. When the open ground was fixed, them problem went away.
Posted on Aug 23, 2008
Thanks for all the tips, I almost called a Tech Today..I will try the above recommendations
Posted on Jul 19, 2012
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Posted on Jan 02, 2017
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