There is a light, dotted line down the page when I print or copy. It used to be just when I copied, but now is for printing as well. I have cleaned the two glass areas with alcohol, but the problem persists? Is there anything I can do? Since the probem occurs when I print as well as when I copy, I'm thinking that it may not be the scanner. Many thanks! Joanne
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if you mean making a copy from the automatic document feeder check the slit glass (the thin narrow glass beside the big platen glass) for debris, white out, dirt, etc... a small dot on that glass will make a line on the copy.
Check your flat bed and Document feeder scanning glass need to be clean, if any dot or dust in scanning glass of document feeder it will appear a line, check this points first 1- Check printouts from computer or FAX if it is clean problem in scanning section 2- Check using Copying a blank paper using only Flatbed if it prints without any line its problem from document feeder Scanning glass So solution is clean the Document feeder scanning glass using wet cloth, note careful about wet cloth switch off the machine and clean it
Lift the copy bed cover and locate the **** glass (it is about 1" wide and sits on the left of the large glass)
Use a microfiber cloth, and a bit of water, and remove the debris from this **** glass. Make sure it is clean, then clean the white bar on the underside of the top cover (It will sit on that **** glass)
take a blank piece of paper and copy it through the feeder, if you have lines on the page that prints, you need to look harder for a spec on that glass. a small dot will create a line on any document fed through the feeder. A dot on the large glass will print only the dot as the paper is not moving over it.
If it's a thin, sharp line, it's just a blob of ball-point pen ink on the scanner glass. Lift the lid, and you'll see the narrow strip of glass that the scanner uses when you feed a document through the feeder. Clean that with a rag dampened with window cleaner, or, better yet, alcohol. Even a dot of ink too small to see will show as a solid black line on anything you copy, scan, or fax via the doc. feeder. Don't use so much cleaner that it runs under the glass.
lift the feed area and look at the small glass plate where the auto feed paper is actually scanned. That needs a good cleaning. Since the paper runs across it even a tiny little obstruction such as paper left from a paper jam or a dot of ink from that pen you used to unstick that last paper jam (maybe its just me??). That one dot turns into a line when the paper rolls across it. Clean well and the line will dissappear.
The first thing you must check is the small scanner glass,this is the narrow glass that the machine is using when you use the dockfeeder,clean that glass and make sure there is no back dots on the glass.Even a small dot can cause lines on your page.But this lines will only be sen if you using the docfeeder.
The second probem can be the drum cartridge that is faulty.With this problem all your copies and printed pages will have lines.
If your drum is ok,the next thing that goes wrong is the fixing assy.
How do I clean white or black spots on printed documents?
Description:First make 10 to 15 copies of a blank, white sheet of paper.
If you still see the spots on printed documents after making multiple copies, clean the drum unit as follows:
Remove the drum unit and toner cartridge assembly, and then remove the toner cartridge from the drum unit.
the print sample in front of the drum unit so you will know the exact
position on the drum that is causing the poor print.
Turn the black gear on the drum as you check the surface of the OPC drum.
The OPC drum is photosensitive so do not touch it with your fingers.
you find the substance on the drum surface that matches the print
sample, gently dab the surface of the OPC drum with a cotton swab that
is lightly dampened with isopropyl alcohol.
Do not use a scrubbing or wiping motion because this might damage the drum.
Do not try to clean the surface of the OPC drum with a sharp
object, such as a ball-point pen, because this might cause permanent
damage to the drum unit.
If the print quality still has not improved you need to install a new drum.
what kind of line. Is it solid and think with well defined edges or is it a small thin and dotted? If it is solid with strait crisp edges you will need a new scanner. If it is just a small somewhat dotted you might just have a little something on the scanner glass. Clean it with regular rubbing alcohol and a cotton cloth like an old t-shirt. Don't use swabs or tissue because they can leave lint behind and just give you more lines.