Question about HP Officejet 7210 All-In-One InkJet Printer

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Scanner Failure When i try to use document feeder on HP Officejet 7210xi all in one printer, mu document gets stuck and scanner failure , turn power off shows through the window

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  • ramana318 Sep 01, 2008

    When i try to use document feeder on HP Officejet 7210xi all in one printer, mu document gets stuck and scanner failure , turn power off shows through the window

  • Graywolf212 Nov 17, 2008

    The document feeds half way, then the scan bar/light goes real fast to the middle of the glass. Then i get the scanner failure error.

  • wsams Feb 12, 2009

    When I push the copy button on my 7210, the document is feed into the document feeder and about half way through, I get the scanner failure, turn off printer message.

  • vofb2 Feb 13, 2009

    When using the document feeder, paper jams and copy/scan fails.

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I want to download HP Director for scan

Posted on Aug 28, 2008

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Hi Paul,

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I had the same problem. I just followed the solution here:
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My Office Jet 7310xi scanner failure


Does it scan from either the doc feeder or from the flatbed itself?
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Are you using the buttons on the printer, or do you work from HP director?

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Hi,

the error message refers to the hardware issue of the printer. Below is the document that i need you to follow to somehow resolve your issue.

CLICK HERE==>> DOCUMENT

Please let me know if the document that i gave to you resolves your issue.

thank you so much.

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Hi,

Below is the document that i want you to follow.

CLICK HERE ===>> DOCUMENT

Pleae let me know the result after performing the steps.

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Hi Bbear,

The problem here is with the scanner bulb, the scanner bulb is bad.
I mean to say that your scanner bulb lit for a while and goes off.

This confirms that the scanner bulb is currupted.

I have a web link, which is given below with some of the troubleshooting steps to perform.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu01105&cc=us&lc=en&dlc=en&product=390315

Click on the web link given above and perform the steps.
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