Question about HP Officejet 7210 All-In-One InkJet Printer

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Scanner Failure When i try to use document feeder on HP Officejet 7210xi all in one printer, mu document gets stuck and scanner failure , turn power off shows through the window

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  • ramana318 Sep 01, 2008

    When i try to use document feeder on HP Officejet 7210xi all in one printer, mu document gets stuck and scanner failure , turn power off shows through the window

  • Graywolf212 Nov 17, 2008

    The document feeds half way, then the scan bar/light goes real fast to the middle of the glass. Then i get the scanner failure error.

  • wsams Feb 12, 2009

    When I push the copy button on my 7210, the document is feed into the document feeder and about half way through, I get the scanner failure, turn off printer message.

  • vofb2 Feb 13, 2009

    When using the document feeder, paper jams and copy/scan fails.

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1 Answer

I want to download HP Director for scan

Posted on Aug 28, 2008

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How do I solve the "scanner failure power off and on again" message for an h.p. 6110 officjet all-in-one printer/scanner/fax?


Hi Paul,

Scanner Failure usually results in Hardware Failure. However there is one step you can try. Try connecting the printer directly to wall outlet or any other power outlet and the issue should be resolved.

Regards,
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I had the same problem. I just followed the solution here:
http://www.fixya.com/support/t6219664-hp_6110
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This means that there is an internal failure of some kind (e.g. the scanner is stuck). Be sure that the shipping lock has been removed and try again. HP is very good about support, try contacting them through their website or by phone.

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1 Answer

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Does it scan from either the doc feeder or from the flatbed itself?
Can you COPY a page?

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Hi,

the error message refers to the hardware issue of the printer. Below is the document that i need you to follow to somehow resolve your issue.

CLICK HERE==>> DOCUMENT

Please let me know if the document that i gave to you resolves your issue.

thank you so much.

adonscott

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Scanner FailureTurn power off then on again Message Window pops up continuously


Hi,

Below is the document that i want you to follow.

CLICK HERE ===>> DOCUMENT

Pleae let me know the result after performing the steps.

thank you so much.

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Hi Bbear,

The problem here is with the scanner bulb, the scanner bulb is bad.
I mean to say that your scanner bulb lit for a while and goes off.

This confirms that the scanner bulb is currupted.

I have a web link, which is given below with some of the troubleshooting steps to perform.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu01105&cc=us&lc=en&dlc=en&product=390315

Click on the web link given above and perform the steps.
If this fixes the issue, that would be great else you need to replace or get a new or refurbished printer.

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