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On Aug. 1, I ordered the Webroot Antivirus, etc. and was advised that I would receive an e-mail with instructions to download the renewal. I have not received that e-mail and do not know if I am covered. Patsy Vincent pvincent@charter.net

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Have you checked your spam mail folder? it could have gone there by mistake. If not you need to go to the company site right away and give them all of the info and they should be able to help you.

Posted on Aug 18, 2008

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Want to renee subcription to web root and filled out form and cannot get results


Go to the URL below and near the bottom of the page on the right side is a link for contact support. They would be the people to talk to about renewals for their product.

http://www.webroot.com/En_US/support-2011-products.html

Feb 15, 2012 | E-Machines W6409 (7234) PC Desktop

2 Answers

According to my service provider webroot antiviris is blocking me from sending e-mail


A quick way to test this is to reboot your computer and press F8 as it starts up. Select Safe Mode with Networking and try your email. Antivirus programs do no usually run when you are in safe mode so if your email works they could be right.

Instead of trying to figure out why it blocking your email, the simplest thing to do would be to go to the control panel, add and remove programs and remove webroot. Then reboot your computer and reinstall it.

Sep 30, 2008 | Computers & Internet

2 Answers

Message says my subscription has expired? I purchased Internet Security from Nortons on 12/7/07 why has it expired? It appars I am no longer protected and do not understand why this is.


Most of the Norton antivirus comes with one year subscription. date u mentioned here seems like more then 1 year old. That's why it says expired
If you dont want to spend any more money on antivirus then uninstall this one and download AVG from this site. this is really good antivirus for free and good for ever.
here is the link
http://free.avg.com/ww.download-avg-anti-virus-free-edition
Please rate my answer
Thanks

Sep 27, 2008 | Computers & Internet

1 Answer

I received an e-mail stating that my Norton AntiVirus subscription is scheduled to automatically renew on September 19, 2008, I keep getting a pop-up telling me to verify my my subscription for renewal. ...


norton does not automatically renew, unless you pay, then you can update the version, either a spam e mail or pop up, only renew it when the official norton pop up tells you

Sep 15, 2008 | Computers & Internet

1 Answer

Order number 1851648351 order date 10-aug-08 payed a$143.99 has not been downloaded to date money has gone through account still getting that we need to renew subscription can you advise


Is this for your virus control? I'm wondering if their confirmation and dowload email toy ou went to your spam mail folder? Have you attempted a download? Try it and use the numbers you have. I had the same problem this year. After I went ahead and downloaded, I contact them on their site and told them that I ws still getting the message to renew, and they fixed. that.

Give it a try and get back to me if you need to and please let me know exactly what you need to download and from whom. Thank you for using Fix Ya! Please rate my solution.

Aug 23, 2008 | Computers & Internet

1 Answer

Norton Antivirus 2008 purchased 4th July 2008 Order No.1644036072 £29.99. Confirmed paid on my Bank Statement.Can't Download. Need help as I keep getting reminders and I am not sure if I am covered.


No, even if you completed the purchase the antivirus is not active yet. You should have received, in the email used for the order, a link to the download, and a registration number.
Download the install program from the link and if required use the reg. number.
If you cannot find the email with the link check in spam mail, and in trash bin.
If you still cannot install the update, proceed from here to contact Symatech regarding your order, tell you cannot find the download, they will send a new one.
After installing the antivirus, you will need to connect to the internet to validate installation.
Here is FAQ on Norton downloads

Jul 17, 2008 | Computers & Internet

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Ordered Antivirius 2008 over the internet but hasn't registered on my computer. it also charged me more than what it costed. i need help getting that Antivirus on my computer.


What is the brand of your Antivirus 2008? Is it Norton? Have you received an e-mail from the company? Will they send you a disk or you downloaded the software? And then, if it was downloaded, when you tried to execute it, did you get an error message?

May 28, 2008 | Computers & Internet

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I did not receive a download instruction by e-mail when I renewed my subscription to Webroot Antivirus. I also purchased Window Washer Invoice no. E000010798720, April 7. My computer does not accept...


Hi - try these instructions below. If it solves your problem PLEASE rate this as fixed. If not, DON'T RATE YET. Add a comment letting me know what happened and I'll be happy to assist you further. Thanks.

To request a new download or update of your software, please do the following:
1. Go to http://www.webroot.com/company/support/
2. Click on Request Download
3. Select the product you are using
4. Enter your last name and email address in the fields provided. Make sure that you provide the last name and email address that was used to register your software.
5. Click Request Download Instructions
You should then receive an email containing your license code as well as instructions on how to download your software.

Jeff

May 14, 2008 | Computers & Internet

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