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On Aug. 1, I ordered the Webroot Antivirus, etc. and was advised that I would receive an e-mail with instructions to download the renewal. I have not received that e-mail and do not know if I am covered. Patsy Vincent pvincent@charter.net

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Have you checked your spam mail folder? it could have gone there by mistake. If not you need to go to the company site right away and give them all of the info and they should be able to help you.

Posted on Aug 18, 2008

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Posted on Jan 02, 2017

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I purchased Webroot and my hard drive crashed. How do I reinstall on my new hard drive? Purchased at Best Buy in Flower *****, TX Product: Webroot SS w/AV 1 Year Renewal Best Buy Serial Number:...


When Webroot is purchased at Best Buy and you have a WBR number for it, any Best Buy location can always assist you in getting the correct download and information for reinstallation.

Sep 04, 2011 | Webroot Spy Sweeper (spysweeper) for PC

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I have webroot antivirus and antispyware. I renewed my subscription in May of 2010 and have had no problems until recently. It is not downloading on my computer. The icon is on my desktop but will not...


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Oct 17, 2010 | Webroot Computers & Internet

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I tried to renew my Webroot AntiVirus with Anti-spyware. I ran into a compatibility issue with vista. I uninstalled both the firewall and antivirus, thinking this will help, and now I can not install...


HI There,

I recommend that you use Sytem Restore to go back to a point before the problem began.

1. Click the Start Button
2. Select All Programs> Accessories> System Tools and click on System Restore.
3. Select a point before you tried to install/renew your antivirus and restore to that point.

Your description of what you were trying to do was not completely clear to me so I have to guess. If you were trying to install a different product than Webroot, then you need to completely uninstall Webroot BEFORE you install a different anti-virus.

Also, after uninstalling Webroot, hold down the Windows key on the keyboard and press the R key. A run window will appear. Type in %temp% and hit enter. When the Temp File window appears hold down the ctrl key and hit the A key. All temp files should now be highlighted. Hit the delete key. A message may appear saying Windows cannot delete a file because it's in use. This is normal. Check the box in that window for Skip All similar files and hit ok.

Reboot your computer and then install the new Antivirus.

Good Luck

Aug 26, 2010 | Webroot AntiVirus with AntiSpyware &...

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Compatability issue


On Feb. 12, 2008, Microsoft released an update that fixed the recent compatiblity issues between Windows Vista and Webroot Antivirus/Spy Sweeper that were a result of a previous Windows Jan. 8, 2008 update.
Recommended Fix:
To fix this issue, update your copy of Windows Vista with the latest updates available as of 2/12/2008. For many users, Windows Vista will update automatically at its next scheduled time, but the update is also available as a manual download. See below for instructions on how to update Windows Vista.
We also recommend updating your copy of Webroot Antivirus/Spy Sweeper. The latest version does not experience any compatibility issues and it is generally recommended that you update your software to the latest version in order to ensure maximum security and protection of your PC.
Click here for help on how to update Webroot Antivirus/Spy Sweeper.

Sep 13, 2009 | Webroot Spy Sweeper (spysweeper) for PC

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Remove webroot spy sweep from my vista hp. I tried to renew my Trend Micro Antivirus, and now I'm showing NO Antivirus on my HP. Called Trend Micro and was told to remove Webroot. 09 version has spy ware...


If going to control panel and look for the program in "uninstall program", then try actually going to where the Webroot Spysweet is installed.

For example, and most likely, it is installed in C:\Program Files\Webroot Spysweep

AFter finding the folder, delete it and any other files related to this program.

Hope this helps!

Jun 18, 2009 | Webroot Spy Sweeper (spysweeper) for PC

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Order number 1851648351 order date 10-aug-08 payed a$143.99 has not been downloaded to date money has gone through account still getting that we need to renew subscription can you advise


Is this for your virus control? I'm wondering if their confirmation and dowload email toy ou went to your spam mail folder? Have you attempted a download? Try it and use the numbers you have. I had the same problem this year. After I went ahead and downloaded, I contact them on their site and told them that I ws still getting the message to renew, and they fixed. that.

Give it a try and get back to me if you need to and please let me know exactly what you need to download and from whom. Thank you for using Fix Ya! Please rate my solution.

Aug 23, 2008 | Computers & Internet

1 Answer

I did not receive a download instruction by e-mail when I renewed my subscription to Webroot Antivirus. I also purchased Window Washer Invoice no. E000010798720, April 7. My computer does not accept...


Hi - try these instructions below. If it solves your problem PLEASE rate this as fixed. If not, DON'T RATE YET. Add a comment letting me know what happened and I'll be happy to assist you further. Thanks.

To request a new download or update of your software, please do the following:
1. Go to http://www.webroot.com/company/support/
2. Click on Request Download
3. Select the product you are using
4. Enter your last name and email address in the fields provided. Make sure that you provide the last name and email address that was used to register your software.
5. Click Request Download Instructions
You should then receive an email containing your license code as well as instructions on how to download your software.

Jeff

May 14, 2008 | Computers & Internet

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