Question about Gateway PC Desktops

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25 character product key is said to be incorrect, but it's what is on the cover

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  • 19gemini Aug 18, 2008

    more info: purchased this gateway with vista home premium os. included was 60 day trial windows office. when asked to register am told that key is incorrect. gateway put it together so how about some gateway help!

  • 19gemini Aug 18, 2008

    good idea! thanks for your input.

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The product key is registered to a specific version of windows if the version of your os is incorrect the product key will not work for example the key is register to xp sp1 and the disc you are loading is xp sp2

Posted on Aug 18, 2008

  • Jonathan Kofron Aug 18, 2008

    if you wish to obtain the proper disc contact the computer manufacturer and they will sell you the proper disc for a nominal fee usually around $15.00

  • Jonathan Kofron Aug 18, 2008

    It is also possible that your product key has already been used it would be a good idea to contact microsoft and see if that particular license has already been used this info cannot be provided by the manufacturer but by windows oem support

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