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What is going on ? Why is it so difficult to get support like we use to? My MusicMatch Jukebox10. My last request was the 03/08/06 13:16:08 Signed Lawrence I've been trying for quite awhile to get in touch with the tech.support Hopefully I have found the right people for answers I keep receiving a window that resd "I am not connected to the internet". What is that? I have no problem whatsoever with my PC except with my musimatch jukebox also I do not have access to my super tagging anymore I purchased my musicmatch jukebox 10 in 2004 and stated with you in 2002. Here's the message I read Super Tagging "Internet connectivity problem prevented super tagging look up? Why? Please kindly restore my problem much appreciated Thank you marie longtin

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Please check your internet settings on your virus control under internet settings or whatever heading your particular control uses- could it be set to prevent this type of download?

Also check your internet security settings at toolbar>tools>internet options>security. How high is your internet security setting? Try changing it to default and see what happens there.
You should also check the content option in the same place to see if this type of dowload has been restricted in anyway.

I am so sorry for your frustration. This is the first time that I, personally have seen your question. I will do my best to help you. Let us please start here and I will begin researching your problem in other directions as well. If you have any questions regarding the above, please let me know. Thank You for your patience.

Posted on Aug 18, 2008

  • Gayle Ashbach
    Gayle Ashbach Aug 18, 2008

    Okay, it looks as if Yahoo (who is now the provider rather than musicmatch is no longer offering support for super tagging. You can try the above fixes, but if they do not work, my only suggestion is that you go to Yahoo and download the new program, which is different from what you have, but what you have is no longer available.



    Good luck to you.





  • Gayle Ashbach
    Gayle Ashbach Aug 18, 2008

    Whoops! I forgot to give you the yahoo link:



    http://help.yahoo.com/l/us/yahoo/music/i...

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