Question about Microwave Ovens

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Sharp Microwave Drawer KB6024M - Draw autocloses when pushed gently and then pops back open again. Demo mode is off.

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  • orzechfs Aug 18, 2008

    The unit is brand new - just installed 1 week ago.  The drawer worked fine initially.  Could it be out of alignment or not level?  I am hoping a brand new appliance does not already need new parts! 

  • orzechfs Aug 19, 2008

    As stated, this unit is brand new. Could there be an alignment or other problem causing the auto close feature to malfunction? The drawer opens perfectly; the problem is only when closing.

  • orzechfs Aug 27, 2008

    Service Technician is coming tomorrow to have a look.  I'll post back.

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4 Answers

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Hi

i think u shud read this page it will really helps u

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Posted on Aug 19, 2008

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  • Master
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Hi

As the unit is less than a week old, You need to contact the store you purchased it from and request a warranty service to be done. OR return to the store with the unit and change it over for a new one. here are no user adjustable or serviceable parts in a microwave. The door close lock has an electronic interlock is a precise mechanism that prevents the oven from ever being activated with the door open. For safeties sake, don't mess around with it, just return it for change over

regards
robotek

Posted on Aug 19, 2008

  • 1 more comment 
  • Graeme Ross
    Graeme Ross Aug 19, 2008

    it is most common for a new product to fail, if it is going to fail, right out of the box in the first few weeks of its life. Manufacturing defect it is called.

  • Graeme Ross
    Graeme Ross Aug 22, 2008

    Hi, just a quick followup to see if you had any luck getting the oven sorted out. Would be great if you could let us know. Cheers

    regards
    robotek


  • Graeme Ross
    Graeme Ross Aug 30, 2008

    Hi again, how did you go with the oven. Hopefully the tech sorted you out. Would be great for you to award a fixya to the expert that got it right :)
    Cheers

    regards
    robotek


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  • Microwave Ovens Master
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Door lock - non user servicable part

if you're capable, the manufacturer can give you the exact part number.

Posted on Aug 18, 2008

  • monk3ybidzness
    monk3ybidzness Aug 18, 2008

    and it is not your ordinary mechanical lock, it has electronics in it.

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  • Microwave Ovens Master
  • 19,396 Answers

You need to replace the drawer lock.

Posted on Aug 18, 2008

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  • Ginko
    Ginko Aug 18, 2008

    You need to replace either the drawer latch or the timer control. If drawer bell does not make usual sound when opening then is just the latch otherwise is the timer.
    Ensure that microwave is turning off as it should when drawer is opening. Microwaves with door closing problems can became dangerous.
    If you are not experienced in servicing this kind of appliances call service using the number printed on your user manual.
    Check also guaranty terms.


  • Ginko
    Ginko Aug 18, 2008

    You need to replace either the drawer latch or the timer control. If drawer bell does not make usual sound when opening then is just the latch otherwise is the timer.
    Ensure that microwave is turning off as it should when drawer is opening. Microwaves with door closing problems can became dangerous.
    If you are not experienced in servicing this kind of appliances call service using the number printed on your user manual.
    Check also guaranty terms.


  • Ginko
    Ginko Aug 25, 2008

    Thanks for using Fixya

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